What are the responsibilities and job description for the Application Support Analyst IV position at Pyramid Consulting, Inc?
Immediate need for a talented Application Support Analyst IV. This is a 06 months contract opportunity with long-term potential and is located in Bethesda, MD(Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-93007
Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide two tier support to applications, provide assistance to all end users, identify and resolve issues in production.
- Maintain schedule jobs and perform troubleshoot on processes and resolve all issues.
- Provide training to various new employees and assist with expert knowledge on production processes.
- Document all production applications and resolve all application issues and answer all requests.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies.
Key Requirements and Technology Experience:
- Key Skills; Application Support, Java , ServiceNow
- 8 years related work experience in an application/production support role.
- Experience of supporting complex, multi-module, custom applications.
- Experienced in troubleshooting and root-cause analysis.
- Understanding of database principals and extensive hands-on experience with SQL.
- Working knowledge of UNIX and networking, experience with Java based applications.
- Knowledge of Operating Systems, Middleware, DB, Webservers.
- Incident, Change, and Problem Management experience.
- ITIL Foundation Certification (Preferred.)
- Experience with ITSM Tools (Client, Remedy or other ticketing tools.)
- Command Center experience, or experience of managing major incident events, is desirable.
- Must be willing to provide on call support on a rotation basis for 24x7 support. When on call, requires off hour and weekend support.
- On-call scheduling experience, manage and optimize on-call schedule for support teams.
Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy [Link available when viewing the job].
Salary : $55 - $60