SAP ISU and Retail

Immediate need for a talented SAP ISU and Retail. This is a 06 Months Contract opportunity with long-term potential and is located in Portland, ME (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-34760

Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide strategic and in-depth research, analysis, and recommendations related to customer service business processes and continuous improvement initiatives.
• Document business requirements and support compliance with applicable regulatory, operational, and internal control requirements.
• Serve as a subject matter expert (SME) for Retail Access processes, including supplier-related transactions, enrollment and change activities, market requirements, exception management, and regulatory and operational support.
• Act as a liaison between the business area and technical support organizations to ensure business needs are properly documented and translated into technical requirements.
• Support business process analysis, procedure development, workflow optimization, issue resolution, testing, validation, and implementation of operational improvements.
• Support business continuity, governance, risk identification, escalation, operational reporting, and execution of departmental priorities.

Key Requirements and Technology Experience:

• Expertise in SAP ISU within Billing, Bill Printing, Pricing, and Rate & Regulatory departments.
• 5 years of experience in utility customer service operations and SAP utility system processes.
• Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and SharePoint.
• Strong communication skills.

Our client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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