Director of Client Experience

Our client, a creative agency, is hiring a Director of Client Experience to join the team in New York City on a hybrid schedule. This is a full-time position that will report directly to the CEO, and be instrumental in shaping/leading the Client Experience team.

Job Duties Include:

• Serve as the primary point of contact and trusted advisor for senior-level client stakeholders across a variety of industries and brand sizes.
• Establish the systems, processes, rituals, and standards foundational to the Client Experience discipline.
• Navigate complex client needs with confidence, empathy, and professionalism, modeling effective communication and composure.
• Act as an internal and external expert, facilitating senior-level discussions on social strategy, content performance, and platform best practices.
• Identify growth opportunities within existing accounts and develop effective expansion strategies in partnership with the CEO.
• Mentor emerging talent, building strategic confidence and leadership capabilities.

Job Qualifications Include:

• 9 years of client services experience within a digital, social-first, or creative agency; digital experience is required.
• Extensive experience with social media content, platforms, and performance strategy (paid and organic social perspective).
• Strong operational and organizational rigor — with experience building teams and improving systems.
• Proven success nurturing complex account relationships; fostering a culture of care and navigating escalations from clients with an ethos of hospitality.
• A passion for staying on top of the latest trends in social media and adapting to what’s changing in the landscape.
• An ambitious attitude and self-starter with high energy to be hands on and collaborate with team members.

Salary: $140-160k

The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.

While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!

If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact HR@pyramidcg.com

For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.