Director of Client Experience & Strategic Partnerships

Elegant Chauffeurs provides premium transportation services tailored to elite clients who expect discretion, comfort, and reliability. The company focuses on delivering a seamless, high-touch experience from booking through arrival, ensuring every client “Arrives In Style.” Services emphasize professionalism, punctuality, and personalized attention to detail. Team members are expected to uphold a luxury brand image while maintaining a client-centric mindset. Elegant Chauffeurs continues to expand its presence and refine its services for discerning travelers.

Role Description The Director of Client Experience & Strategic Partnerships is a full-time, on-site role based in New York, NY. This role oversees the end-to-end client experience, ensuring premium service standards across all touch points. Day-to-day responsibilities include leading client service initiatives, managing high-value client accounts, and collaborating with operations to refine service processes. The director will identify, develop, and maintain strategic partnerships that enhance the company’s brand and service offerings, including corporate accounts, hospitality partners, and event planners. This position also involves monitoring client feedback, analyzing performance metrics, and implementing improvement plans to drive client satisfaction, retention, and revenue growth.

Qualifications

• Strong Account Management skills with experience managing key or VIP client relationships.
• Proven ability in Strategic Partnerships and Strategic Planning to build and grow external collaborations.
• Advanced Analytical Skills to interpret client data, performance metrics, and market trends.
• Demonstrated expertise in Contract Negotiation, including drafting and reviewing agreements with partners and clients.
• Excellent communication, interpersonal, and presentation skills.
• Leadership experience overseeing client-facing teams in hospitality, luxury services, or related industries.
• Ability to work on-site in New York, NY and collaborate across operations, sales, and marketing functions.
• Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field; advanced degree is a plus.
• Demonstrated experience in hospitality, client experience, account management, concierge services, luxury services, corporate travel, business development, or a related client-facing field.
• Excellent verbal and written communication skills.
• Exceptional follow-through.
• Strong relationship-building ability.
• Professional judgment and discretion.
• Ability to handle multiple clients and priorities simultaneously.
• Strong commercial instincts.
• Confidence communicating with executives, founders, event professionals, and discerning clients.
• Comfortable using CRM, scheduling, communication, and productivity systems.

Preferred Qualifications

Experience within one or more of the following:

• Luxury hospitality
• Executive transportation
• Hotels
• Private aviation
• Corporate travel
• Event production
• Luxury lifestyle
• Concierge services
• Professional services

Who You are:

• Warm without being overly familiar
• Organized without becoming rigid
• Commercial without becoming transactional
• Persistent without becoming intrusive
• Calm under pressure
• Highly attentive to detail
• Comfortable taking ownership
• Naturally proactive
• Skilled at making people feel remembered

Who will thrive here:

You will thrive at Elegant Chauffeurs if you enjoy transforming an ordinary service interaction into a long-term relationship.

We are building beyond the traditional chauffeur-company model.

Elegant Chauffeurs is developing an integrated mobility experience that combines hospitality, transportation, client coordination, account management, partnerships, and scalable service delivery.

You'll help shape how that experience feels.