What are the responsibilities and job description for the Front Desk Coordinator (Family Shelter) position at PYHIT (Peter Young Housing Industries & Treatment)?
Position Summary:
We are seeking compassionate and dedicated Front Desk members to provide direct support to homeless families. Front Desk staff are the gateway to all families entering our facility and ensure the orderly operations of the business. We are seeking two (2) dynamic individuals to join our team!
Key Responsibilities:
- Greet and assist residents, visitors, donors, and service providers in a professional and welcoming manner.
- Monitor entry and exit to ensure the safety and security of residents.
- Answer phone calls, take messages, and direct calls appropriately.
- Maintain visitor logs, incident reports, and resident check-ins.
- Enforce shelter rules and report violations or emergencies to appropriate staff.
- Document all incidents, interactions, changes, etc. that occur during shift.
Personal Qualitied and Soft Skills:
- Strong interpersonal and communication skills.
- Compassion, patience, and the ability to stay calm under pressure.
- Cultural competency and sensitivity to trauma-informed care.
- Ability to maintain confidentiality and set professional boundaries.
- Conflict resolution and de-escalation skills.
Minimum Requirements:
- Prior experience in a customer service setting not required but strongly considered.
- Experience in a shelter, social services, or crisis setting highly desirable.
- Basic computer literacy (Microsoft Office, email, and data entry)
- Ability to work with diverse populations and handle crisis situations with empathy.
- preferred but not required.
If you are passionate about making a difference in the lives of families in need, we encourage you to apply!
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Pay: From $16.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16