Security Service Technician Level 3

ye- Barker Fire and Safety is more than just a company. We have provided quality fire protection services & equipment since 1946 and our company has stood the test of time, providing quality fire protection for over 75 years. We continue to build on this foundation, growing our team with the same core values that made us who we are. We’ve built our reputation on responsive and reliable service, and this alone has earned us the trust of companies across the country, from small corner stores to large international manufacturers. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join the top leader in the fire and safety industry!

Choice is seeking to hire a Level 3 Security Technician!  


The Ideal Candidate:

• Have strong oral and written communication skills
• Have an exceptional organizational and time management skills 
• Is proficient in Microsoft Office 
• Ability to work independent
• Is Detail-oriented 
• Good Judgment/ Problem Solving
• Customer Service skills

• To Service and perform Inspections as required for industry standards and other electro/mechanical equipment as may be sold or serviced by the division.
• Provide computer skills to install software and configure basic systems of at least one manufacturer.
• Independently troubleshoot basic installations.
• Independently run small and medium projects.
• Ability to perform as lead technician on larger projects under a technician level III.
• Provide point of contact for the service and troubleshooting for customers at the site and via phone.
• Ensure field changes are completed accurately and forwarded to the FOM so as-built documentation can be maintained.
• Point for onsite escalation of issues.
• Properly maintain assigned company vehicles, equipment, and vehicle inventory.
• Present neat and clean appearance personally and in workmanship, in accordance with company policies.
• Submit complete and accurate paperwork in a timely manner obtaining the proper signatures. Accurately record travel and service times, timesheets, identify warranties, changes and code issues and provide accurate descriptions.
• Provide customer training for proper system usage. Respond to customer technical inquiries for products to ensure customer confidence/satisfaction and provide customer education while at customer location.
• Keep manuals and all details up to date as changes are advised.
• Assist with installations when assigned. Knowledge/Skills/Abilities
• Assist Technician I and apprentice technicians with technical issues as necessary.
• Accurately maintain all work records and parts used at each job in accordance with established procedure.
• Keep manuals and all details up to date as changes are advised.
• Maintain good customer relations and customer service.
• Perform other duties as requested by management.
• Can maintain time sheet without supervision

• Must be able to stand, walk, and sit
• A valid state driver’s license, without restrictions, is required for this position
• Comfortable reaching, climbing (ladder/stairs), and bending 
• Must be able to verbally communicate via telephone
• Must be able to lift 60 pounds

• 3 Years industry experience
• Proven Tech I skill level
• Ability to work beyond standard working hours, as well as, participate in an on-call schedule is required
• Growing knowledge of industry standards NFPA, NEC, IBC, Life Safety Codes and UL.
• Strong knowledge of CSS approved products
• Basic understanding of Networks
• Knowledge of Microsoft Windows

• Ability to work independently on customer site

• Must be able to work safely with voltage
• Must be able to use electronic testing equipment
• Must have good vision with the ability to adjust focus and use close vision, with or without correction. Peripheral vision and depth perception are required for this position

Education:

• High school education or equivalent required
• Minimum 2 years experience as a Fire/Security Service Technician or equivalent in industry