What are the responsibilities and job description for the Patient Experience Coordinator position at Pycraft Family Eye Care?
Position Overview
The Patient Experience Coordinator serves as the welcoming face and operational backbone of our practice. This multi-faceted role combines front-desk hospitality with cross-functional administrative, optical, and clinical support. The ideal candidate thrives in a fast-paced environment, excels at clear communication, and brings a warm, detail-oriented approach to ensuring every patient feels valued from the moment they walk through our doors.
Key Responsibilities
1. Patient Welcome & Front Desk Hospitality
- Warmly greet patients upon arrival, manage the check-in/check-out workflow, and maintain a tidy, welcoming reception area.
- Set a positive, professional tone for the practice, guiding patients through intake procedures and answering initial visit questions.
- Coordinate patient flow to ensure appointment start times run efficiently and communicate any delays promptly.
2. Administrative & EHR Management
- Utilize RevolutionEHR (RevEHR) to check in patients, update demographics, manage schedules, and maintain accurate health records.
- Prepare, scan, organize, and attach documents, medical records, and digital correspondence directly to patient files.
- Process incoming and outgoing faxes, emails, and phone inquiries efficiently.
- Create and format internal documents, notices, and communications using Microsoft Word and office utilities.
3. Insurance & Optical Support
- Verify vision and medical insurance eligibility and pull patient benefit breakdowns prior to scheduled appointments.
- Assist patients with picking up completed eyewear, performing light frame adjustments, and conducting basic dispensing.
- Answer general patient questions regarding vision care plans, copays, and order statuses.
4. Clinical Support
- Step in as needed to assist the clinical team with preliminary patient testing (e.g., auto-refraction, non-contact tonometer, visual fields, and retinal imaging).
- Prepare examination rooms between patients, maintaining strict sanitation and infection control standards.
Qualifications & Desired Skills
- Experience: 1 years in a medical reception, optical, customer service, or hospitality role preferred (optometry or ophthalmology background is a strong plus).
- Familiarity with Electronic Health Records systems (experience with RevolutionEHR is highly preferred).
- Solid working knowledge of Microsoft Office (Word, Excel) and standard office equipment (scanners, multifuntion printers, e-faxing).
- Interpersonal Skills: Exceptional verbal and written communication abilities with a high degree of empathy and active listening skills.
- Adaptability: Comfort with cross-training across administrative, optical dispensing, and basic clinical testing duties.
- Detail-Oriented: Strong organizational habits with the ability to manage patient flow while maintaining accurate administrative records.
Compensation & Benefits
- Pay Range: Competitive, based on experience ($16.00 –$18.00 per hour)
- Benefits: Paid Time Off (PTO), optical discounts for employee and immediate family, simple IRA/retirement plan match, and holiday pay.
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
Salary : $16 - $18