What are the responsibilities and job description for the Patient Experience Coordinator / Medical Receptionist / Patient Care Coordinator position at Modern Hearing Solutions?
About Us
We’re a top‑rated audiology & hearing health care practice serving the Strongsville community. Our team is friendly, growth‑minded, and passionate about 5‑star patient experiences.
Role: Patient Experience Coordinator (Front Desk)
You’re the warm first impression on the phone and at the front desk. If you love helping people, staying organized, and making every visit smooth, you’ll fit right in. No audiology experience needed—we’ll train you.
Compensation & Benefits
- Starting total compensation: $40,000 (base pay benefits incentives)
- Paid training and clear growth path
- PTO
- Health Care Stipend
- Regular weekday schedule; no overnights
What You’ll Do
- Greet and welcome patients; create a calm, friendly check‑in experience
- Answer and place calls; schedule and confirm appointments
- Fill the schedule by managing recalls, confirmations, and waitlists
- Keep the front office organized; order supplies; support providers
- Enter accurate data in our systems; protect patient privacy (HIPAA)
What Great Looks Like (first 90 days)
- Phones answered within 3 rings, professional and upbeat
- Schedule consistently >95% filled with same‑week openings minimized
- Confirmations and reminders reduce no‑shows
- Accurate patient data and tidy, well‑stocked front office
- Patients leave saying, “They were so welcoming!”
How to Apply (Video Required)
- Apply here on Indeed.
- Complete a short video application (2–3 minutes) telling us why this role fits you:
https://mymba.io/mba/applications?companyID=99877beb-b03e-4227-beba-44967cc98fe4
Applications without the video aren’t reviewed—thank you!
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Paid training
Work Location: In person
Salary : $40,000