What are the responsibilities and job description for the Account Manager, Ticket Sales, Service & Activation position at PWHL Detroit?
About the PWHL
The Professional Women's Hockey League delivers world-class competition and fosters meaningful connections with fans and communities through operational excellence, purposeful partnerships, and a focus on long-term sustainability. We are dedicated to cultivating a workplace and league culture rooted in integrity, innovation, and inclusion on and off the ice.
Position Summary
The Account Manager, Ticket Sales, Service & Activation is responsible for driving ticket sales, executing gameday experience activations, and delivering championship-level service to Season Ticket Members and customers. This role is a key contributor to the growth and success of the PWHL Detroit and the broader league mission.
Key Duties & Responsibilities
- Generate revenue through full season, half season, and group ticket packages.
- Prospect, identify customer needs, and drive ticket sales through a combination of outbound and inbound activity.
- Welcome and provide exceptional service to groups on game days while developing lasting relationships with group leaders.
- Lead group sales activations before, during, and/or after games, including ice rentals and game day experiences for large groups.
- Build and maintain strong relationships with key community members and organizations, including attending local relevant events and activities to represent the organization.
- Ensure timely, clear, and concise communications with Season Ticket Members, group leaders, and prospects.
- Efficiently lead targeted service campaigns including proactive touchpoint programs.
- Plan and execute member benefits including events, exclusive item deliveries, and member recognition opportunities.
- Respond promptly to member inquiries and provide support with all ticket-related needs.
Required Qualifications
- Bachelor's degree (BA/BS) or equivalent experience in customer service, sales, hospitality, retail, or sports/entertainment.
- Customer-focused mindset with the ability to build positive relationships and deliver high-quality service.
- Strong interest in ticket sales, fan engagement, and working in professional sports.
- Flexibility to work evenings, weekends, and home games as required.
- Available to work all home games in market, including evenings and weekends.
- This position is based in the United States. Applicants must be legally authorized to work in the United States on a full-time basis. The PWHL does not provide visa sponsorship for this role.
Preferred Qualifications
- Prior experience in ticket sales, membership services, or fan engagement in a professional or collegiate sports setting.
- Familiarity with CRM platforms and ticketing systems.
- Demonstrated track record of meeting or exceeding sales goals.
Skills & Competencies
- Commitment to inclusivity, treating all individuals with kindness, understanding, and empathy.
- Professional integrity: demonstrated honesty, fairness, and respect.
- Commitment to accountability and ownership for actions and outcomes.
- Strong communication skills with the ability to listen and proactively share information to ensure quality outcomes.
- Collaborative approach that prioritizes League and team success.
- Creative mindset with the ability to think outside the box.
- Strong organizational skills with attention to detail.
- Ability to meet deadlines in a fast-paced and dynamic environment.
- Strong time-management skills.
- Ability to balance short-term wins against steady progress on the long-term vision.
- Excellent interpersonal and community-building skills.
Flexibility & Travel
Candidates must be able to work in a hybrid arrangement and be available for all home games in the Detroit, Michigan, USA market, including evenings and weekends.
The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
The Professional Women's Hockey League is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
A background check will be conducted once a successful candidate is identified.