Parts & Service Sales Representative

EESS is a refuse, recycling, and street maintenance equipment dealer and parts and service supplier serving Ohio, Michigan, Massachusetts, Connecticut, New Hampshire, Maine, Vermont, New York, and Rhode Island. We are the authorized dealer for Heil garbage trucks, Galbreath roll-offs, Schwarze sweepers, and more. In addition, we offer a complete line of new and used garbage trucks, roll-off’s and Heil OEM parts. We are looking to hire an experienced Parts & Service Sales Representative to our growing team.

As a Parts & Service Sales Representative, you are primarily responsible for facilitating customer needs and requests in a way that is informative, productive and efficient. Utilizing your knowledge of the equipment and parts the company sells, how you can greet customers, help locate the parts our customers need and educate them about part functions.

You will play a pivotal role in ensuring the satisfaction and success of our valued customers. You are responsible for front-facing direct interactions with customers. This individual is expected to conduct regular visits to customers' locations to establish strong rapport and understand their unique requirements. This role involves a combination of on-site visits, virtual interactions, and collaboration with internal teams to deliver unparalleled service.

Travel Expectations:

· Must have valid driver's license & reliable transportation.

· Travel is required, at least 75%.

· Must be comfortable attending out-of-state trainings & seminars as needed.

· Must be comfortable staying overnight in hotels for up to 2 nights on a weekly basis.

Tasks/Responsibilities:

· Strong interpersonal and communication skills, with the ability to build rapport and establish credibility with customers at all levels.

· Ability to bring on new customers as well as manage our current customers.

· Visits all customers on a reoccurring basis.

· Engage with customers, understand their needs, proactively identify challenges and provide timely solutions to ensure their satisfaction.

· Address any issues they encounter with their truck bodies, and provide effective solutions.

· Technical aptitude and the ability to quickly learn and understand complex products and systems.

· Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

· Coordinate and facilitate training sessions for customers who may require remote assistance or additional guidance.

· Serve as a liaison between customers and internal departments: parts, service, and sales, to streamline communication and resolve issues effectively.

· Maintain up-to-date knowledge of industry trends, product developments, and best practices to better serve customers and drive continuous improvement.

· Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services to existing customers.

· Handle customer inquiries, complaints, and feedback in a professional and timely manner, ensuring positive outcomes and maintaining customer loyalty.

· Assist in the development of customer success strategies and initiatives aimed at enhancing overall customer satisfaction and retention.

· Other duties as assigned.

Education & Requirements:

· Required: a high school diploma, GED, or equivalent plus vocational training or job-related course work.

· Required: Must have a valid driver's license & transportation.

· Preferred: Previous experience in Refuse Industry/Environment

· Preferred: Customer Service, 2 years

· Preferred: Karmak & Salesforce

· Preferred: Automotive or other mechanical knowledge

Skills:

· Preferred: Customer Success, Account management, or customer-facing role

· Proficiency in Microsoft Office suite and experience with CRM software is a plus.

· Friendly and upbeat personality

· Ability to work under pressure

· Problem-solving skills

· Conflict-resolution skills

Benefits:

· Base pay range of $45k - $60k - Opportunities for Additional Commissions and Bonuses.

· A clean, safe working environment.

· Safety Culture with monthly safety meetings/trainings.

· Safety Committee made up of employees from all departments in company to promote a safe work environment.

· Medical, Dental, Vision, Short Term Disability & Life Insurance starting Day 1 of employment.

· Company Paid Training provided as needed or required.

· 401(k) with company match, up to 4% after one year.

· Paid Vacation - Year 1 & 2: 80 hours. Year 3 & 4: 120 hours. Year 5 : 160 hours.

· Holiday Pay - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Expected Hours:

· Minimum of 40 hours a week.

· Hours may vary based on needs of business or customers.

· Potential weekends as needed or required.

Pay Frequency:

· Biweekly or Twice monthly

Travel Expectations:

· Must have valid driver's license & reliable transportation.

· Travel is required, at least 75%.

· Must be comfortable attending out-of-state trainings & seminars

· Must be comfortable staying overnight in hotels for up to 2 nights.

**All offers of employment at EESS are contingent upon clear results of a thorough background check**

Please visit our website at https://eess-llc.com to learn more about our company.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year, plus commission

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee assistance program

· Employee discount

· Flexible schedule

· Health insurance

· Health savings account

· Life insurance

· Opportunities for advancement

· Paid time off

· Referral program

· Retirement plan

· Tuition reimbursement

· Vision insurance

Experience:

· Customer service: 2 years (Required)

· Outside sales: 1 year (Preferred)

· B2B sales: 1 year (Preferred)

License/Certification:

· Driver's License (Required)

Willingness to travel:

· 75% (Required)

Work Location: On the road