What are the responsibilities and job description for the General Manager - Miami Business Development position at Puttery?
Company Overview:
Job Purpose
Specific Opjective:
Responsibilities
Education
Working Conditions
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
About Puttery
Welcome to Puttery, where we've reinvented the classic game of putting with a modern twist. Our unique course offers exciting challenges at every turn, creating an engaging and social experience for friends and family. Beyond the game, we provide a lively atmosphere with an innovative bar area serving creative cocktails and delicious bites. At Puttery, we prioritize a welcoming environment where everyone can enjoy their time, whether it's for a special event, a date night, or a casual outing with friends.
Job Details:
Location: Miami, FL (This is a 100% onsite position)
239 NW 28th St, Miami, FL 33127
Position Type: Salary Bonus.
Compensation: $85,000 - $100,000 Bonus
Title: General Manager – Business Development
Job Purpose
We are seeking a General Manager who is deeply connected to the Miami market, someone with strong experience in VIP services, nightlife operations, pop-up events, and overall business development.
The General Manager (GM) is responsible for overseeing all aspects of operations at a high-energy nightlife and entertainment venue, delivering exceptional guest experiences, operational excellence, and strong financial results. The GM sets the tone for hospitality, drives strategic growth, and fosters a vibrant environment that reflects the brand’s identity and connects with the local community.
The General Manager (GM) is responsible for overseeing all aspects of operations at a high-energy nightlife and entertainment venue, delivering exceptional guest experiences, operational excellence, and strong financial results. The GM sets the tone for hospitality, drives strategic growth, and fosters a vibrant environment that reflects the brand’s identity and connects with the local community.
Specific Opjective:
The ideal candidate will have a proven track record of driving foot traffic, hosting high-impact events, and building partnerships that position the venue as the go-to destination for the community, tourists, special events, expos, gallery pop-ups, and beyond.
We need a dynamic leader focused on growing revenue, capturing market share, and elevating Puttery Miami into a one-stop cultural hub. The General Manager will develop and execute 3-, 6-, and 9-month strategic plans aimed at growing revenue and increasing brand visibility. This includes launching themed nights, DJ performances, community initiatives, strategic partnerships, and large-scale activations to firmly establish Puttery as a nightlife and cultural staple in Miami.
We need a dynamic leader focused on growing revenue, capturing market share, and elevating Puttery Miami into a one-stop cultural hub. The General Manager will develop and execute 3-, 6-, and 9-month strategic plans aimed at growing revenue and increasing brand visibility. This includes launching themed nights, DJ performances, community initiatives, strategic partnerships, and large-scale activations to firmly establish Puttery as a nightlife and cultural staple in Miami.
Responsibilities
- Oversee all daily operations across bar, security, VIP, events, and guest services.
- Design and implement innovative programming to drive revenue and guest engagement.
- Cultivate a dynamic nightlife culture aligned with brand values and guest expectations.
- Recruit, train, and develop a high-performing management and hourly team.
- Lead operationally during peak hours, ensuring excellence in service and guest experience.
- Manage budgets, analyze KPIs, and implement cost-saving strategies.
- Partner with marketing to plan and execute promotional campaigns, partnerships, and activations.
- Ensure full compliance with health, safety, and legal regulations.
- Build strong vendor relationships and manage supply chains for operational needs.
- Champion diversity, inclusion, and employee development initiatives.
- Act as the primary liaison for internal leadership, VIP clientele, and community stakeholders.
- Report directly to the Regional Director of Operations and support broader company initiatives.
Qualifications and Skills
- 3–5 years as a General Manager or Assistant General Manager in a high-volume nightlife venue ($8M revenue).
- Deep familiarity with the Miami nightlife scene and local event ecosystem.
- Expertise in nightlife trends, music programming, VIP guest services, and late-night operations.
- Strong leadership and team development skills with a hands-on management approach.
- Demonstrated success in driving revenue growth, managing large budgets, and improving financial performance.
- Creative thinker with the ability to conceptualize and launch unique event programming.
- Exceptional conflict resolution and guest service skills.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Ability to work late nights, weekends, holidays, and extended shifts as needed.
- Strong verbal, written, and interpersonal communication skills.
Education
Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.- Significant relevant management experience in nightlife or hospitality may substitute for formal education.
Working Conditions
- Evening and late-night hours are required, with extended shifts during peak nights and events.
- Physical requirements include standing for long periods, lifting up to 50 lbs, and navigating fast-paced environments.
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Puttery takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.
