Associate General Manager

We are seeking a highly motivated and experienced Assistant General Manager to join the leadership team at Putnam's vine/yard. The ideal candidate will be a dynamic individual with a strong background in hospitality management, exceptional organizational skills, and a passion for creating an outstanding guest experience. As an Assistant General Manager, you will play a crucial role in overseeing daily operations, supporting staff development, and ensuring the smooth and efficient functioning of all aspects of the business. This position requires a proactive approach, excellent communication abilities, and the capacity to manage diverse responsibilities in a fast-paced environment.

Human Resources & Administration:

• Oversee resume review, phone screening, and applicant tracking processes.
• Manage hiring documentation, including Docusign and setting up payroll procedures.
• Administer employee onboarding (Slack, Square additions, employee profiles).
• Handle employee termination logistics, including payroll, internal systems, and key management.
• Coordinate professional development opportunities for the team.
• Act as a liaison for legal matters and WRJ Downtown Business representation.

Operational Management:

• Conduct AM/PM weekly menu maintenance.
• Monitor and ensure compliance with allergen regulations, alongside GM
• Manage maintenance communication and coordinate with supply sources.
• Oversee bagel operations
• Waste log management.
• Conduct health spot checks and maintain DLL and incident reporting.
• Manage Square support and issue control.
• Oversee ServSafe management, with GM
• Support brunch operations, mimosa flavors, and weekend meet up communications.
• Manage travel logistics and overnights for team as needed.
• Maintain and edit BOH & FOH checklists.
• Input purchase logs.
• Support adding retail items and Book & Bottle products into Square, including printing retail stickers.
• Menu reset tasks, create calendar and spreadsheet workflows, support edits and copy, schedule cleanings, and print/compile documents (recipes, allergens, plating, flight matrix, menus).
• Cafe Ordering and Management

Sales & Events Management:

• Create sales targets and maintain ownership of Tripleseat platform.
• Train leadership team on Tripleseat functionality and inquiry handling/logging.
• Build all event packages, templates, automatic reminders, and follow-up sequences.
• Set monthly reporting benchmarks for inquiries, conversion rates, and average event size.

Marketing & Communications:

• Assist with social media via Meta Suite (posting, responding to messages).
• Develop a photo and asset library, including scheduling quarterly styled shoots.
• Coordinate and book pop-up events (e.g., bookfairs, plant swaps) and vendors (e.g., Katie the Bagel Lady, Hat Bar).
• Maintain weekly meet-ups and book quarterly music events.
• Ensure all private events, pop-ups, and programming are accurately reflected on internal and external calendars.

Schedule: Thursday - Sunday 12 PM - 8 PM or Wednesday - Thursday, Saturday - Sunday 12 PM - 8 PM. Relocation Bonus available for the right future team member. Required: WSET 3 or equivalent in Wine.

Benefits:

• Dental insurance
• Employee discount
• Vision insurance
• Work Location: In person