What are the responsibilities and job description for the Patient Service Representative position at PUTNAM COUNTY HOSPITAL?
Putnam County Hospital is looking for a full-time Patient Service Representative to join our Putnam Prompt Care team at the Putnam County YMCA clinic! This is a full-time benefits eligible position.
| Job Summary: | Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office. |
| Job Duties/Responsibilities: | |
| • | Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members |
| • | Efficiently conducts check-in, check-out, and rescheduling procedures |
| • | Verfies insurance coverage |
| • | Collect copays and balances at time of appointment |
| • | Answers, triages, and appropriately routes incoming calls |
| • | Explains office policies, insurance coverage, and services available to patients |
| • | Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider |
| • | Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts) |
| • | Receives, reviews, and distributes documentation to appropriate staff members in a timely manner |
| • | Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation |
| • | Follows established protocols for opening and closing office |
| • | Performs other duties as assigned |
| Education Experience: | HS Graduate or Equivalent |
| Years of Related Experience: | None |
| License/Certificate Required: | No |
| Driver's License Required: | Yes |
| Travel Requirements: | >25% |
| Age Requirement: | 18 |
| Job Requirements: | |
| • | Accurate data entry |
| • | Ability to multi-task |
| • | Excellent organizational and time management skills |
| • | Strong attention to detail |
| • | Ability to work well with a rural health/diverse population. |
| • | well-rounded personality |
| • | Ability to work in a fast-paced environment |
| • | Ability to work with integrity, professionalism, and confidentiality |
| • | Abides by all hospital policies and procedures |
| • | Abides by HIPAA (Health Information Portability and Accountability Act) guidelines |
| Preferred Skills: | |
| • | Knowledge of medical terminology |
| • | Familiarity with Allscripts, Epic, CPSI |
| • | Exceptional customer service skills |
| • | Knowledge of Medicare, Medicaid, and other insurances |