What are the responsibilities and job description for the Patient Service Representative position at PUTNAM COUNTY HOSPITAL?
Job Summary:
Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.
Job Duties/Responsibilities:
•
Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
•
Efficiently conducts check-in, check-out, and rescheduling procedures
•
Verfies insurance coverage
•
Collect copays and balances at time of appointment
•
Answers, triages, and appropriately routes incoming calls
•
Explains office policies, insurance coverage, and services available to patients
•
Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider
•
Accurately enters all patient demographic, billing, and insurance information in the Electronic Medical Record (AllScripts)
•
Receives, reviews, and distributes documentation to appropriate staff members in a timely manner
•
Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation
•
Follows established protocols for opening and closing office
•
Performs other duties as assigned
Qualifications:
Education Experience:
HS Graduate or Equivalent
Years of Related Experience:
None
License/Certificate Required:
No
Driver's License Required:
Yes
Travel Requirements:
>25%
Age Requirement:
18
Job Requirements:
•
Accurate data entry
•
Ability to multi-task
•
Excellent organizational and time management skills
•
Strong attention to detail
•
Ability to work well with a rural health/diverse population.
•
well-rounded personality
•
Ability to work in a fast-paced environment
•
Ability to work with integrity, professionalism, and confidentiality
•
Abides by all hospital policies and procedures
•
Abides by HIPAA (Health Information Portability and Accountability Act) guidelines
Preferred Skills:
•
Knowledge of medical terminology
•
Familiarity with Allscripts, Epic, CPSI
•
Exceptional customer service skills
•
Knowledge of Medicare, Medicaid, and other insurances
Salary.com Estimation for Patient Service Representative in GREENCASTLE, IN
$35,907 to $43,307
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