What are the responsibilities and job description for the IT Help Desk Technician position at PUTNAM COUNTY HOSPITAL?
FT IT Help Desk Technician
-Experience answering phone calls and emails regarding computer hardware and software problems.
-Understanding of Active Directory, Azure, or Identity Management.
- Support employee onboarding and off boarding by configuring laptops, provisioning accounts, setting up multi-factor authentication (MFA), and revoking access.
-Experience with Microsoft operating systems (i.e. Win10 & Win11).
-Must be proficient with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook, etc.)
-Experience using remote control tools to troubleshoot computer problems.
-Installation and support of windows based printers and networking support.
-Understanding of VPN, RDP, Citrix and other remote access tools.
-Basic knowledge of Microsoft Exchange email system.
-Hardware diagnostics and software installation/patching.
-Experience with service desk ticketing systems.
-Basic understanding of security best practices regarding IT Infrastructure.
-Be able to escalate complex problems to tier1/Tier2 Engineers
Qualifications:-Minimum of 2-5 years of experience as a Help Desk technician or equivalent.
-Basic understanding of network protocols (i.e. DNS, TCP/IP, Wi-Fi).
-Strong communication and customer service skills.
-Ability to be on-call 24/7 to support hospital systems
Physical demands include:
Must be able to remain in a stationary or sitting position for periods of time.
Must be able to exchange accurate and detailed information when called upon.