What are the responsibilities and job description for the Customer Success Associate — Austin, TX (Remote) position at Pursuit?
Customer Success Associate — Austin (Remote)
$50–55K base | $65K year one | 8% uncapped on upsells
I'm hiring for a fast-growing booking and ticketing platform for attractions and experiences. They're expanding into the US and building their first base in Austin. You'd be early.
Your customers are pumpkin patches, apple orchards, festivals — businesses that have been in the same family for generations and do most of their year's revenue in about six frantic weeks. Hands-on owners, not technical teams. Most aren't SaaS-savvy. They genuinely need you, and you'll see the impact of your work in tickets sold that same week.
The role: own a book of SMB customers post-sale. Onboarding, check-ins ahead of peak season, renewals, upsells. Support tickets are part of it, not beneath it — it's how you learn the customer well enough to be good at the rest. Fully remote, so you'll need to run your own week.
Why it's worth a look: strong org, no true Account Manager yet. No one above you in this lane, no inherited playbook. You'd build it.
You're a fit if: 1–3 years customer-facing (CS, support, sales, or AM), you've worked directly with business owners, you notice an upsell and actually have the conversation, and you're in Austin. First proper AM role is fine — instincts matter more than the title you've had.
Moving fast. If interested, email your resume to dstuckey@pursuitsalessolutions.com or message me!
Salary : $65,000