Area Director of Operations

Area Director of Operations – Indiana

Home Health & Home Care

Are you the type of operations leader who naturally spots what’s broken, digs into the details, and drives teams toward better outcomes?

We’re looking for an Area Director of Operations to support Home Health and Home Care operations across Indiana. This role is built for a highly organized, data-minded, and action-oriented leader who can step into complexity, clean up operational gaps, and help create stronger long-term processes across multiple agencies.

This position will play a key role in improving billing readiness, documentation compliance, authorization accuracy, EVV performance, and operational accountability — all with the goal of helping ensure services are properly supported and revenue is captured accurately and on time.

If you enjoy solving problems, improving systems, and holding teams accountable in a professional but effective way, this could be a great fit.

What You’ll Do

Drive Revenue-Impacting Operational Performance

• Identify and resolve operational issues that impact billing timeliness, reimbursement, and clean claim submission
• Help reduce unbilled revenue over 30 days by uncovering the “why” behind delays and driving resolution
• Partner with agency leaders and Revenue Cycle teams to address billing barriers, claim holds, denials, and workflow breakdowns
• Support cleanup efforts tied to current backlog and revenue-related operational gaps

Support Documentation, Authorization & EVV Compliance

• Monitor and improve visit documentation compliance, especially in Home Health
• Identify and address incomplete or denied authorizations that impact billing readiness
• Support oversight and follow-through around Electronic Visit Verification (EVV) compliance
• Help ensure EVV rules and workflows are aligned to actual visit activity and operational expectations
• Work across teams to improve consistency, accuracy, and accountability in revenue-impacting workflows

Lead Through Accountability & Problem Solving

• Hold teams accountable for work that is incomplete, delayed, or impacting downstream performance
• Escalate issues, patterns, and trends to leadership with clarity and urgency
• Help drive both short-term cleanup and long-term process improvement
• Build sustainable operational processes that reduce repeat issues over time

Use Data to Drive Action

• Pull and analyze reports to identify trends, gaps, and risk areas across agencies
• Use tools such as AlayaCare, Axxess, Power BI, and Sandata to help uncover operational and billing issues
• Translate findings into practical action steps and follow-up plans

What We’re Looking For

We’re looking for someone who is:

• A strong operator who isn’t afraid of professional accountability conversations
• Highly organized and naturally process-minded
• Comfortable digging into details and solving root-cause issues
• Able to balance delegation, ownership, and follow-through
• Data-driven and comfortable using reports to guide action
• Able to work independently while also escalating issues and trends appropriately
• Skilled at partnering across multiple teams and locations

Qualifications

• Bachelor’s degree preferred
• 5 years of operations or leadership experience in Home Health, Home Care, or a distributed healthcare environment
• Strong understanding of documentation, authorizations, EVV, billing readiness, and operational workflows tied to reimbursement
• Experience with:
• AlayaCare
• Axxess
• Power BI
• Sandata / EVV systems
• Experience working across multiple teams and locations
• Strong communication, organization, and stakeholder management skills
• Ability to identify issues, drive accountability, and support process improvement

Work Environment & Schedule

• Hybrid role based in the Indianapolis area
• Expected to be in-office approximately 1-2 days per week (more during training/onboarding as needed)
• Typical schedule is 8:00 AM – 4:30 PM, with some flexibility based on business needs
• Travel between locations may be required