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CCaaS Production Support Engineer

Purple Drive Technologies LLC
Minnetonka, MN Full Time | Part Time
POSTED ON 7/29/2026 CLOSED ON 7/31/2026

What are the responsibilities and job description for the CCaaS Production Support Engineer position at Purple Drive Technologies LLC?

Senior CCaaS Production Support Engineer Location: Minnetonka Mills, MN Position -Contract Position Overview The Senior CCaaS Production Support Engineer is responsible for ensuring the stability, availability, and operational health of enterprise Contact Center platforms, including Genesys Cloud, Amazon Connect, NICE CXOne, and integrated solutions such as Pindrop. This role serves as a critical escalation point for production incidents, troubleshooting, vendor engagement, and operational su

Salary.com Estimation for CCaaS Production Support Engineer in Minnetonka, MN
$87,352 to $106,661
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