Dispatcher | $52K–$57K | Transportation Operations

DISPATCHER | TRANSPORTATION OPERATIONS
$52,000 - $57,000 Annually | Capitol Heights, MD

YOUR HEARTLINE STAFFING CONTACT

Elizabeth Banzhaf, LPN | Chief Operating Officer
Heartline Staffing
Call/Text: 272-230-3157
Email: elizabeth@heartlinestaffing.com
LinkedIn: Connect with Elizabeth

COMPENSATION & BENEFITS

Annual Salary: $52,000 - $57,000
Benefits: No Benefits, as listed in the requisition
Signing Bonus: No
Relocation Package: None

LOCATION & SCHEDULE

Location: Capitol Heights, Maryland 20743
Work Arrangement: On-Site
Travel Required: Up to 20%

Work Schedule: The job description identifies the following scheduling arrangements:

• Alternating 3 days on / 4 days off (36 hours), or 4 days on / 3 days off
• Five 8-hour days per week
• Four 10-hour days per week

The requisition's Culture & Perks field lists four 10-hour days. The specific schedule for this opening has not been confirmed.

Start times may vary. Overtime, holidays, and weekends are required. Work hours and shifts are subject to change based on operating conditions and business needs.

POSITION OVERVIEW

Heartline Staffing is recruiting a Dispatcher for an on-site position in Capitol Heights, Maryland.

The Dispatcher is responsible for supporting overnight delivery operations, working with drivers to resolve delivery issues related to equipment failures, weather, or store readiness, and communicating resolutions to appropriate parties. The position also addresses overnight associate questions, accident investigations and interviews, and customer service concerns.

KEY RESPONSIBILITIES

• Dispatch and assist drivers throughout overnight delivery operations, resolve delivery issues, and address customer service concerns.
• Complete driver check-in procedures, audit route equipment and documentation, and inspect trailer and cab cleanliness.
• Review driver packets and verify the return of phones, chargers, and keys before drivers or helpers end their shifts.
• Maintain night transportation operations and support the transition to day-shift operations.
• Conduct daily driver safety messages.
• Investigate customer complaints using the Customer Reporting Management System (CRM) and communicate findings to management.
• Monitor route times and driver timekeeping; review driver logs for DOT compliance.
• Review the I-Bright system for driver location and cold-chain compliance.
• Verify completion of Driver Vehicle Inspection Reports and overnight reports.
• Follow Federal DOT and FMCSA regulations and company policies.
• Maintain a clean work environment, including picking up trash and cleaning spills.
• Complete other assigned duties and small projects.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Exposure to dry, cold, and freezer product environments.
• Moderate noise levels in dock and warehouse areas.
• Exposure to weather conditions including rain, snow, and cold.
• Occasional exertion of up to 20 pounds of force and frequent exertion of up to 10 pounds.
• Frequent standing, walking, reaching, handling, grasping, and computer use.
• Compliance with cold-chain protocols, grooming and hygiene standards, and required personal protective equipment.

RECRUITIFI MUST-HAVE REQUIREMENTS

• Experience working with Samsara. REQUIRED
• Basic computer skills. REQUIRED

ADDITIONAL QUALIFICATIONS STATED IN THE JOB DESCRIPTION

• High school diploma or equivalent. REQUIRED
• Minimum three years of experience in vehicle routing, dispatching, or logistics. REQUIRED
• Proficient English-language and basic math skills. REQUIRED
• Excellent communication skills, including listening, speaking plainly, and communicating effectively. REQUIRED
• Problem-solving skills and ability to prioritize issues for immediate resolution. REQUIRED
• Attention to detail, self-motivation, ability to work independently, and ability to prioritize multiple daily activities. REQUIRED

PREFERRED QUALIFICATIONS

• Experience working in a union environment.
• Class A or Class B CDL.
• Experience with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Experience with Oracle and/or AS400.
• Adaptability and flexibility in a rapidly changing environment.

ADDITIONAL POSITION REQUIREMENTS

• Proficiency in Oracle or AS400 is required after 90 days.
• Overtime, holiday, and weekend work is required.
• Work hours and shifts may change based on operating needs.
• Follow applicable DOT and FMCSA regulations and company policies.

READY TO APPLY?

Apply through this posting or contact Elizabeth regarding the Dispatcher position.

Elizabeth Banzhaf, LPN
Chief Operating Officer | Heartline Staffing
Call/Text: 272-230-3157
Email: elizabeth@heartlinestaffing.com
LinkedIn: Connect with Elizabeth

EQUAL OPPORTUNITY EMPLOYER

Heartline Staffing is committed to equal employment opportunity. Qualified applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.