What are the responsibilities and job description for the Help Desk Consultant position at Puresoft, Inc.?
Help Desk consultant
Location – Summerville , South Carolina (Onsite Role)
Experience – 6 to 8 years
need a consultant asap for the Technician 1 shift.
Resposibilities
- Provide onsite help desk support during the go-live and subsequent operations.
- Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
- Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
- Record, track, and resolve requests in a ticketing system.
- Escalate complex issues and work with other IT teams to restore service quickly.
Qualifications
- Experience in a Level 2 help desk or desktop support role; Level 2 experience preferred.
- Hands-on experience configuring and troubleshooting hardware, especially handheld scanners and label printers.
- Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
- Experience using a ticketing system.
- Mac support experience is a plus.
| Technician 1 |
|
| Technician 2 |
|
| Technician 3 |
|
|
Day | Start | End | Hours | Start | End | Hours | Start | End | Hours |
Sunday | Off |
| 0.0 | 1:00 PM | 7:00 PM | 6.0 | 6:30 PM | 11:30 PM | 5.0 |
Monday | 6:00 AM | 3:30 PM | 9.5 | 3:00 PM | 11:30 PM | 8.5 | Off |
| 0.0 |
Tuesday | 6:00 AM | 3:30 PM | 9.5 | Off |
| 0.0 | 3:00 PM | 11:30 PM | 8.5 |
Wednesday | Off |
| 0.0 | 6:00 AM | 3:30 PM | 9.5 | 3:00 PM | 11:30 PM | 8.5 |
Thursday | Off |
| 0.0 | 6:00 AM | 11:30 AM | 5.5 | 11:00 AM | 4:30 PM | 5.5 |
Friday | 6:00 AM | 3:30 PM | 9.5 | 3:00 PM | 11:30 PM | 8.5 | Off |
| 0.0 |
Saturday | 6:00 AM | 3:30 PM | 9.5 | Off |
| 0.0 | 3:00 PM | 11:30 PM | 8.5 |
Weekly hours |
|
| 38.0 |
|
| 38.0 |
|
| 36.0 |