What are the responsibilities and job description for the IT - Helpdesk position at Pure Flow Inc?
Pureflow IT Specialist
About Our Organization:
With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
- Configure equipment and host onboarding for new users
- Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
- Remote support for users in external branch locations
- Manage VoIP phone system equipment and directory
- Sustain company network connectivity and security
- Assign software licenses and support installation of various applications
- Maintain IT files on the server and online in the cloud
- Schedule server updates, backups, and retrieve backups when needed
- Update IT equipment and software with new firmware, drivers, etc.
- Develop documentation, including SOPs and work instructions
- Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
- Assist with AV resources (conference rooms and Teams meetings)
- Adhere to company SLAs and is available during IT emergencies
- Available to work during non-standard hours for planned updates
- Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
- Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
- 1-2 years of experience in the enterprise computer service field
- An Associate degree or Technical certification in the computer service field
- Previous experience in a Windows network environment
- Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
- Competitive base salary
- Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
- $1-for-$1 401(k) match up to 4% after 1-year of service
- 9 Company-paid holidays
- Generous personal time off that increases with tenure
- Education assistance
- Employee referral bonus program
- Ongoing training and development by internal and external industry experts
Working Conditions:
- Usual office working conditions.
- The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
- Additional hours may be required depending on project load.
Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at www.pureflowinc.com for additional information and to apply online.