Mortgage Sales Manager

The Mortgage Sales Manager serves as a key leader within the mortgage lending department, responsible for driving growth in mortgage originations while delivering an exceptional member experience. This role reflects Purdue Federal’s commitment to helping members achieve homeownership through outstanding service, competitive products, and personalized solutions. The Mortgage Sales Manager combines sales leadership with individual contribution by recruiting, training, and developing a high-performing team of loan originators while also generating personal production through business development and community engagement.

The Mortgage Sales Manager is accountable for building strong referral networks, strengthening community and business partner relationships, and ensuring compliance with all federal, state, and internal lending regulations. Primary responsibilities span our core markets of Tippecanoe, LaPorte, and Lake Counties, with additional support to members nationwide.

Duties and Responsibilities:

Sales Leadership & Team Development

• Champion a member-first culture by reinforcing service expectations and ensuring all interactions reflect Purdue Federal’s standards of care.
• Recruit, train, and develop mortgage loan originators, setting clear goals and holding the team accountable for both production and service quality.
• Provide ongoing coaching through meetings, pipeline reviews, and one-on-one sessions to build skills, drive results, and strengthen member relationships.
• Support employees in identifying member needs, providing personalized mortgage solutions, and promoting appropriate credit union products and services.
• Foster a collaborative, performance-driven culture by modeling Purdue Federal’s mission, vision, and values, promoting accountability, recognition, and professional growth.
• Monitor performance, service feedback, and operational data to identify trends, address concerns, and implement improvements that enhance satisfaction and loyalty.
• Communicate priorities effectively and guide teams through organizational change with adaptability and resilience.

Member Counseling & Origination (Individual Contribution)

• Meet with members to provide professional mortgage counseling, including prequalification, product guidance, and financial education.
• Complete loan applications (1003), lock interest rates, prepare initial disclosures, and ensure timely collection of supporting documentation.
• Provide accurate calculations of estimated payments, closing costs, and funds needed at closing while maintaining proactive communication with members and third parties (realtors, builders, title companies).
• Participate in closings, open houses, seminars, and other activities to build visibility and generate leads.

Market Development & Business Growth

• Build and maintain referral networks with realtors, builders, financial advisors, and community partners across core markets.
• Partner with Marketing to design and implement localized outreach strategies.
• Represent Purdue Federal at community events, open houses, and industry functions to expand visibility and strengthen relationships.
• Monitor sales and market data to identify opportunities and adjust strategies to increase mortgage production.

Operational Excellence & Compliance

• Partner with processing, underwriting, and closing teams to ensure an efficient and accurate loan process.
• Oversee resources, tools, and vendor relationships to support team readiness and operational effectiveness.
• Ensure compliance with federal and state lending regulations, secondary market guidelines, SAFE Act requirements, and internal controls.
• Maintain strong risk management and audit practices while providing feedback on product competitiveness and service enhancements.

Knowledge, Skill, and Ability Requirements:

Education 

• High School Diploma or GED required
• Bachelor’s degree in business, sales or other related field preferred

Experience

• Minimum 3–5 years of mortgage origination experience 
• Prior success in leading, coaching, and developing high-performing sales teams preferred
• Strong background in mortgage lending with proven leadership ability to guide both people and business results across multiple markets.
• Active NMLS license 
• Knowledge/Skills/Abilities
• Knowledge of Secondary Market Guidelines/Federal Lending Regulations
• Strong understanding of local housing markets in both Tippecanoe, Laporte and Lake Counties.
• Excellent interpersonal, leadership, and communication skills.
• Willingness to travel regularly between markets
• Self-motivated and highly organized
• Must be a team player with a positive attitude
• Ability to communicate verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts 
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership.
• Employees are expected to adhere to all rules, regulations, policies and procedures applicable to this position.