Mortgage Loan Closer

The Mortgage Loan Closer is responsible for preparing accurate, compliant closing documents and coordinating all activities necessary to bring mortgage loans to closing and funding. This role ensures files are complete, verifies title and insurance requirements, communicates with title agents and borrowers, and monitors key dates such as contract deadlines and rate expirations. The Closer acts as the final quality checkpoint before funding and helps maintain a high-volume pipeline under tight timelines. Must comply with all SAFE Act procedures.

Duties and Responsibilities (Essential Functions):

File Review & Closing Preparation 

• Review upcoming closings to ensure all documentation required to close has been received and is complete.
• Verify that team-prepared work (e.g., title, insurance, payoffs) is accurate and that all loan approval conditions have been met.
• Ensure closing packages are complete, returned, checked in, and properly documented.
• Prepare accurate, compliant closing documents within required timelines.
• Serve as the final fraud-prevention checkpoint by verifying that all wire requests are legitimate and directed to the appropriate title company.

Title, Insurance & Fee Management 

• Coordinate with local and national title agents to resolve issues, confirm fee accuracy, and ensure required documents are received.
• Understand and explain title-related fees and closing costs to borrowers in a clear, professional manner.
• Maintain communication with PFCU administrators to keep fee structures updated so Loan Estimates and Closing Disclosures remain accurate.
• Review title commitments for accuracy, order title insurance, confirm property information, and work with agents to clear title defects.
• Order and evaluate hazard and flood insurance policies to ensure adequate coverage per FNMA guidelines.

Pipeline & Date Management 

• Track contract closing dates, rate lock expirations, and internal milestones to ensure deadlines are met.
• Identify potential delays and communicate proactively with internal teams and title partners.
• Manage a high-volume closing pipeline while balancing changing priorities and time-sensitive tasks.

Post-Closing & Quality Control 

• Audit post-closing files for accuracy and completeness.
• Identify closing errors and work with closing agents and internal staff to obtain corrections.
• Support tracking and resolution of outstanding post-closing items as needed.

Member, Vendor & Partner Communication 

• Communicate professionally with borrowers, loan officers, insurance agents, title companies, servicing teams, and other stakeholders.
• Provide clear explanations of closing statements, fees, and requirements as needed.

Professional Development 

• Take ownership of personal development through ongoing training, seeking feedback, and building knowledge and skills relevant to the role, department, compliance, and credit union mission.

Additional Requirements:

• Knowledge of mortgage loan types and associated documentation (Conventional, New Construction, etc.).
• Ability to review and interpret title commitments and work with agents to resolve issues.
• Experience auditing post-closing files and identifying errors.
• Exposure to federally regulated closing documents and an understanding of compliance requirements.
• Familiarity with industry terminology, regulations, and mortgage workflow processes.
• Strong understanding of insurance requirements and ability to evaluate coverage.
• High attention to detail with strong organizational and time-management skills.
• Ability to work effectively under pressure, manage large volumes of work, and adapt to shifting priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
• Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership