What are the responsibilities and job description for the Senior Manager, IT Infrastructure and Operations position at Purchasing Power?
Work at Purchasing Power
Position: Senior Manager, IT Operations and Infrastructure
Location: Atlanta/Hybrid work model
Who Are We: Purchasing Power (corp.purchasingpower.com)
We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.
The Opportunity: The Senior Manager of IT Infrastructure and Operations will be responsible for leading and managing US and India locations. The ideal candidate is an expert in NOC and Incident Management with experience using tools like PagerDuty or Everbridge. You must be a self-starter managing multiple tasks simultaneously, taking ownership of deliverables from start to finish, and thriving in a fast-paced environment.
What You Will Do:
Manage US based technology teams for Windows, Network, and Helpdesk
Lead Incident Management project with 24x7 NOC employees based in India
Respond to and lead technology outages with a high sense of urgency
Oversee the Hybrid cloud architecture including AWS, Azure, and On-Prem
Develop and present cloud strategy and utilization reports to IT Executive Leadership Team
Collaborate with IT Security to ensure compliance with cloud security protocols
Responsible for assisting with creating and managing annual IT budget
Collaborate with legal department to process vendor contracts, NDAs, and order forms.
Provide training and assistance to employees whose jobs require interaction with the cloud-based services
Stay abreast of new technologies, services and trends in cloud landscape which improves performance and/or save costs
The Experience You Will Bring:
Bachelor’s degree in Information Technology, Computer Science, or other related technical discipline OR 10 years of relevant experience may be considered in lieu of a degree
10 years IT experience demonstrating growth and mastery of key technologies
3 years of experience in Incident Management
3 years of experience in a lead or manager role
Proven experience leading international teams
Proficiency in cloud security to protect data and systems in the cloud
Able to participate in on-call rotation for 24x7 support
Detail-oriented with excellent organizational skills and the ability to prioritize and work under pressure
High level of enthusiasm and energy; professional demeanor
Demonstrates a "can-do" spirit, a sense of optimism, ownership, and commitment
Your Well Being:
- Hybrid work model (Onsite/Offsite)
- Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
- 401k Retirement Plan
- Flexible PTO
- Career Development
- Employee Purchase Program
What We Stand For:
- We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
- We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
- We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
- We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
- We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, it there a better way?
Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.
