Operations Manager

PumpMan, a Harrington Company, is a leading provider of pump systems and on-site maintenance and repair services for customers in the commercial, industrial, and municipal market sectors. Founded in 1977, PumpMan has locations throughout the Unites States and is actively expanding its network to deliver services to a wider area and broader customer base. PumpMan joined the Harrington family of companies in 2023, and, in combining forces, created an industry leading single source provider for process solutions products, design, installation, maintenance, and repair. We are also committed to stocking products in branches and regional distribution centers, allowing us to deliver unmatched customer service by having a wide variety of products immediately available.

Our national footprint, dedication to service and highly trained, passionate team members have made Harrington and PumpMan prominent, highly respected names in our industry and enabled our success for more than 6 decades. We realize our greatest asset is our people and we are dedicated to offering opportunities for training, personal growth, and career advancement. If you are looking for an excellent company that offers not just a job, but a career path, then come join our winning team!

We are seeking a motivated and organized Field Operations Supervisor to oversee day-to-day field operations, support project execution, and help drive operational performance across multiple jobs and crews. This role is responsible for coordinating field personnel, managing project schedules, ensuring quality and safety standards are met, and maintaining strong communication between field operations, customers, and internal teams.

The ideal candidate is a hands-on leader who thrives in a fast-paced environment, communicates effectively, and can successfully balance operational oversight, customer service, scheduling, and project management responsibilities.

Key Responsibilities

• Supervise and support field crews across multiple active projects and service calls
• Coordinate labor, equipment, materials, and subcontractors to ensure efficient project execution
• Monitor project progress, job costs, scheduling, and overall field productivity
• Work closely with project managers, estimators, and office staff to ensure smooth project flow from start to finish
• Assist with planning and prioritizing emergency service work and changing field demands
• Maintain strong communication with customers regarding project status, scheduling, and field activities
• Ensure crews are following company safety policies, procedures, and quality standards
• Conduct job site visits and provide field support, coaching, and problem resolution as needed
• Help identify operational improvements that increase efficiency, accountability, and profitability
• Support billing accuracy through proper documentation, field reporting, and job tracking
• Assist with employee development, training, and performance management of field personnel
• Maintain professionalism and represent the company positively with customers, vendors, and team members
  
  

Qualifications

• Previous experience supervising field operations, construction crews, service technicians, or similar operations teams
• Strong organizational and multitasking skills
• Ability to manage multiple projects and priorities simultaneously
• Strong communication and leadership abilities
• Experience with scheduling, project coordination, and operational planning
• Ability to solve problems quickly and effectively in the field
• Working knowledge of construction, utility, water, pump, mechanical, or industrial service operations preferred
• Proficient with basic computer systems, email, spreadsheets, and project tracking tools
• Valid driver’s license with acceptable driving record
  
  

Preferred Experience

• Experience in water systems, pump systems, utility construction, or related infrastructure work
• Experience managing emergency or fast-response service work
• Familiarity with job costing, project billing, and operational reporting
• OSHA or other safety training certifications are a plus
  
  

PumpMan, a Harrington company provides an outstanding benefits package, designed to support our employees’ health, financial wellness, and work-life balance, with options that go above and beyond standard offerings!

Insurance

• Medical Plans: Choose from HDHP/HSA (with monthly company contributions) or a PPO option.
• Spousal HRA: SIHRA covers 100% of eligible expenses up to $9,400 per individual or $18,800 per family each calendar year.
• FSAs: Flexible spending options for health and dependent care expenses.
• Dental: Comprehensive, including orthodontic care for both children and adults
• Vision: Includes discounts on Lasik.
• Telehealth & Concierge: 24/7 healthcare access with prescription services for enrolled members.
• Life Insurance and AD&D: Company paid life and AD&D coverage
• Long Term Disability: Company paid LTD program
• Optional Coverages: Short term disability, voluntary pet care, identity protection, voluntary life insurance with optional dependent coverage, plus supplemental critical illness, accident, and hospital indemnity.
• Employee Assistance Program: Professional support for employees during critical times.
• Disability: Options for both short- and long-term coverage.
  
  

Retirement

• 401(K) & Roth: 100% company match on the first3%, plus 0.5 match on the 4th and 5th%
  
  

Work/Life Balance

• Paid Time Off: Start with 3 weeks, with the potential to accrue up to 5 weeks per year.
• Holidays: 7 paid holidays, including the day after Thanksgiving.
• Additional Leave: Coverage for jury duty, witness duty, and bereavement leave.
  
  

Harrington continuously seeks new ways to enhance benefits to help our employees thrive in every area of their lives.

Harrington is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, gender identity, sexual orientation, disability status, protected veteran status, age, or any other characteristic protected by law.

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