What are the responsibilities and job description for the Hotel Front Desk Agent position at Pulse Hospitality?
Position Summary
Pulse Hospitality seeking a Hotel Front Desk Agent to deliver an exceptional, guest-centric experience from arrival to departure. This is a full-time, shift-based role with an afternoon shift schedule. The ideal candidate brings Hilton or hotel front desk experience, strong communication skills, and a passion for creating smooth check-ins, helpful service, and memorable stays.
What You’ll Do
Welcome guests warmly and check them in/out accurately, following hotel and brand standards
Provide information and resolve guest requests with a calm, professional approach
Answer phones and respond to guest inquiries, coordinating with housekeeping, maintenance, and other departments as needed
Handle reservations, changes, and cancellations while maintaining accurate records
Process payments and manage daily front desk tasks with attention to detail
Maintain a clean, organized front desk area and ensure readiness for each shift
Document incidents and guest interactions according to policy and procedures
What We’re Looking For
Hilton or hotel experience (front desk preferred)
Guest-centric attitude with the ability to stay attentive, friendly, and solution-focused
Strong multitasking skills and comfort working in a fast-paced environment
Clear communication skills and sound judgment when handling guest needs
Availability to work afternoon shifts
Why Pulse Hospitality
At Pulse Hospitality, you’ll be part of a supportive team that values service excellence, professional growth, and creating welcoming experiences for every guest. If you enjoy being the first point of contact and making stays feel easy and well taken care of, we’d love to hear from you.
REQUIREMENTS
- Greet guests and provide friendly, professional service at check-in and check-out.
- Verify reservations, confirm guest details, and update bookings accurately in the hotel system.
- Handle guest questions, concerns, and requests promptly while maintaining a calm, positive attitude.
- Process payments, manage room charges, and maintain accurate cash and card transactions.
- Maintain a strong working knowledge of hotel services, amenities, policies, and local area information.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met.
- Follow all brand and property procedures for safety, security, and confidentiality.
- Complete front desk tasks and documentation accurately, including reports and shift change notes.
- Monitor and respond to incoming calls, messages, and emails in a timely manner.
- Resolve simple issues independently and escalate more complex matters to management as needed.
At Pulse Hospitality, we bring energy, innovation, and excellence to hotel management, curating a diverse portfolio of distinctive properties that offer unforgettable guest experiences. Our passion for exceptional hospitality drives us to exceed expectations at every turn, creating moments that become cherished memories. But what truly sets us apart? Our people. We believe that the heart of every remarkable stay is a dedicated team committed to delivering warmth, service, and excellence. Experience the Pulse difference—where hospitality meets heart.