What are the responsibilities and job description for the Operations Supervisor position at PULSE HOSPITALITY LLC?
Job Summary
The Operations Supervisor supports the General Manager in overseeing daily hotel operations across all departments. This role ensures smooth coordination between Front Office, Housekeeping, Maintenance, Food & Beverage, and Administration to maintain operational stability, service consistency, and guest satisfaction.
The ideal candidate is proactive, hands-on, highly organized, and capable of maintaining structure and accountability within the team.
Key Responsibilities
1. Operational Oversight
- Assist the General Manager is supervising daily hotel operations.
- Monitor department performance to ensure service standards are consistently met.
- Conduct daily walkthrough of hotel facilities to ensure cleanliness, safety, and functionality.
- Address operational issues promptly and implement corrective actions.
2. Team Supervision & Coordination
- Support department heads and staff in achieving operational goals.
- Help manage staff scheduling and manpower allocation.
- Ensure proper endorsement between shifts and departments.
- Reinforce company policies, procedures, and service standards.
3. Guest Experience Management
- Handle guest concerns and escalations professionally.
- Ensure high levels of guest satisfaction and service recovery.
- Monitor online reviews and coordinate improvements when needed.
4. Administrative & Reporting
- Assist in preparing daily, weekly, and monthly operational reports.
- Monitor inventory levels and coordinate purchasing with relevant departments.
- Help control operational expenses and reduce wastage.
5. Compliance & Systems
- Ensure compliance with safety, sanitation, and local regulations.
- Maintain proper documentation and reporting.
- Develop and implement systems that create operational stability.
Required Experience
- Minimum 5 years of experience in hotel operations.
- At least 2 years in a supervisory or leadership role.
- Strong understanding of Front Office and Housekeeping operations (essential).
- Experience handling guest complaints and operational crisis situations.
- Experience in staff supervision, scheduling, and team coordination.
- Familiarity with hotel management systems (PMS) and basic reporting.
Recommended Qualifications & Traits
- Bachelor's degree in Hospitality Management, Business Administration, or related field.
- Strong leadership presence and ability to enforce structure.
- Detail-oriented and highly organized.
- Decisive and solution-focused under pressure.
- Excellent communication and interpersonal skills.
- Financial awareness (budgeting, cost control, expense monitoring).
- Ability to create and implement Standard Operating Procedures (SOPs).
- Strong sense of accountability and integrity.
- Flexible schedule, including weekends and holidays if required.