Hotel General Manager

Hotel General Manager

Pulse Hospitality is seeking a dynamic Hotel General Manager to lead our team and create a guest experience that feels effortless, welcoming, and exceptional. If you’re an inspiring leader who builds strong people culture, manages performance with confidence, and knows how to keep daily operations running smoothly, we’d love to meet you.

Schedule: Full-time

What You’ll Do

• Lead hotel operations to ensure high standards in guest satisfaction, cleanliness, service quality, and safety

• Coach, mentor, and support team members to build a positive, accountable, and people-first culture

• Oversee daily workflow across departments and ensure staffing levels match business needs

• Manage budgets, labor planning, and key performance metrics to drive sustainable results

• Partner with team leaders to improve processes, reduce friction, and elevate the overall guest experience

• Handle guest concerns with professionalism, follow-through, and a focus on resolution

• Ensure compliance with company policies, brand standards, and applicable regulations

What We’re Looking For

• Proven hotel management experience with strong leadership and operational oversight

• Excellent communication skills and a talent for motivating teams

• Strong decision-making, problem-solving, and ability to prioritize in a fast-paced environment

• Comfort managing budgets and using performance data to guide improvements

• A guest-first mindset and a commitment to service excellence

Why Pulse Hospitality

Pulse Hospitality is committed to building teams that take pride in great hospitality. You’ll have the support, tools, and autonomy to lead with purpose—while helping create a workplace where people feel valued and guests feel truly cared for.

REQUIREMENTS

At Pulse Hospitality, we bring energy, innovation, and excellence to hotel management, curating a diverse portfolio of distinctive properties that offer unforgettable guest experiences. Our passion for exceptional hospitality drives us to exceed expectations at every turn, creating moments that become cherished memories. But what truly sets us apart? Our people. We believe that the heart of every remarkable stay is a dedicated team committed to delivering warmth, service, and excellence. Experience the Pulse difference—where hospitality meets heart.