Medical - Customer Service Representative

***** THIS IS NOT A REMOTE POSITION ******

MONDAY TO THURSDAY 8-5

CLOSED ON FRIDAYS!

Job Overview
We are seeking a dynamic and compassionate Medical Customer Service Representative to join our healthcare team. In this vital role, you will serve as the primary point of contact for patients and healthcare providers, delivering exceptional service and support. Your energetic approach will help foster positive relationships, ensure accurate information exchange, and streamline communication within our medical billing office. This position offers an exciting opportunity to make a meaningful impact on patient experiences while utilizing your multilingual skills, medical terminology knowledge, and excellent communication abilities.

Responsibilities

• Answer incoming calls with professionalism and enthusiasm, providing clear and courteous assistance to patients and providers
• Verify patient information, insurance details, and medical records accurately while maintaining confidentiality
• Provide detailed explanations of medical procedures, billing processes, and office policies in a friendly manner
• Use strong phone etiquette to handle inquiries efficiently and resolve issues promptly
• Maintain up-to-date knowledge of medical terminology to accurately interpret patient needs and communicate effectively
• Document all interactions thoroughly in electronic health records or other data management systems
• Collaborate with medical staff to ensure seamless communication between patients and healthcare providers
• Support the billing office daily operations by managing administrative tasks such as faxing, printing face sheets and data entry

Experience

• Previous experience in a medical office or healthcare customer service environment is highly preferred ( 2 years)
• Proficiency in computer skills including data entry, electronic health records (EHR) systems, and basic office software ( EClinical Works, Medisoft, Adobe, Microsoft Office Apps)
• Strong understanding of medical terminology to facilitate accurate communication
• Bilingual or multilingual abilities are highly desirable to serve diverse patient populations effectively
• Excellent communication skills with a focus on active listening and clarity in conveying information
• Demonstrated ability to handle high call volumes while maintaining professionalism and patience
• Experience with phone etiquette standards and customer service best practices is essential
• Analysis skills to assess patient needs quickly and provide appropriate solutions or escalate issues when necessary

Join us in creating a welcoming environment where patients feel valued and cared for! We are committed to supporting your professional growth through ongoing training and development opportunities. This paid position offers a chance to develop your skills in a vibrant healthcare setting while making a positive difference every day.

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $14 - $16