What are the responsibilities and job description for the Customer Success Analyst position at Pull Logic?
Company: Pull Logic, Inc.
Location: Atlanta, Metropolitan | Occasional Travel to Customer Sites
Pull Logic is transforming the retail supply chain with a revolutionary availability-oriented paradigm that directly links customer preferences with real-time inventory. Backed by cutting-edge research from Georgia Tech’s School of Industrial and Systems Engineering, our AI-driven SaaS platform helps retailers and brands reduce lost sales, improve profitability, and elevate customer satisfaction.
We’re looking for a customer-focused, analytically driven Customer Success Analyst to help enterprise customers maximize value from our supply chain SaaS platform. In this role, you’ll work directly with customers to drive adoption, improve operational performance, and deliver measurable business outcomes.
This is a highly cross-functional role at the intersection of customer success, analytics, operations, and product. You’ll partner closely with Customer Success, Product, Engineering, and Operations teams while serving as a trusted advisor to customers in a fast-paced startup environment.
What You’ll Do
- Support onboarding, implementation, and adoption activities for new customers
- Partner with customers to improve operational efficiency and achieve measurable business outcomes using Pull Logic platform
- Monitor customer health, product adoption, engagement trends, and overall account performance
- Analyze customer usage data to proactively identify risks, opportunities, and expansion potential
- Build dashboards, reports, and customer-facing presentations to communicate insights and performance metrics
- Support Quarterly Business Reviews (QBRs), account planning, and ongoing customer engagement initiatives
- Serve as a trusted advisor to customer stakeholders, helping solve operational challenges and drive long-term success
- Collaborate with Product and Engineering teams to escalate issues, communicate customer feedback, and improve the overall customer experience
- Translate customer feedback and operational insights into actionable recommendations
- Contribute to scalable customer success processes, playbooks, and documentation as the company grows
- Track and report on key customer metrics including retention, renewals, adoption, NPS, and customer satisfaction
What We’re Looking For
- 3–5 years of experience in Customer Success, Supply Chain Operations, Business Analysis, SaaS, Consulting, or related customer-facing roles
- Familiarity with supply chain operations such as inventory management, logistics, procurement, forecasting, or warehouse operations
- Experience supporting customer onboarding, implementation, or post-sales deployment projects within a SaaS environment
- Strong analytical and problem-solving skills with a proactive, data-driven approach to decision-making
- Excellent written and verbal communication skills with the ability to engage effectively with both operational users and executive stakeholders
- Ability to thrive in a fast-paced startup environment while managing multiple priorities independently
- Advanced proficiency in Office suite of products, along with experience using BI, reporting, or data visualization tools
- Customer-first mindset with strong ownership, attention to detail, and a collaborative approach
Why Pull Logic?
- Be part of a mission-driven company redefining supply chain intelligence for the retail world
- Opportunity to help build and scale customer success processes, playbooks, and best practices in a high-growth startup environment
- Work on cutting-edge technology with real-world impact and high visibility
- Collaborate with researchers and engineers from Georgia Tech, one of the top engineering schools in the world
- Grow with a dynamic, fast-paced team and play a high-impact role with direct exposure to enterprise customers
Interested or know someone who’d be a great fit? DM us or apply here: careers@pulllogic.com