What are the responsibilities and job description for the Technical Customer Success Mgmt Senior Analyst position at Accenture?
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot, AI, Azure, Dynamics and Power Platform workloads and services. This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.
Key Responsibilities:
Account Management: Proactively manage a portfolio of client accounts, ensuring their ongoing success and satisfaction with our M365 Copilot services.
User Advocacy: Serve as a champion for users' needs, advocating for their requirements and feedback within the organization.
Client Engagement: Initiate and conduct outbound calls to customers, engaging them in conversations about their current technology roadmap.
Discuss the benefits of M365 Copilot, AI, Azure, Dynamics and Power Platform workloads and services. The discussion can/should include demonstrations as needed to showcase the value of our solutions.
Executive Presence: Demonstrate a strong executive presence when interacting with clients, conveying confidence and credibility in all communications.
Emotional Intelligence: Understand and empathize with clients' needs and concerns, effectively addressing them to ensure a positive customer experience.
Technology Proficiency: Continuously learn and stay updated on Microsoft Cloud technologies, translating technical knowledge into client-friendly language.
Selling Skills: Identify upsell and cross-sell opportunities within client accounts, effectively articulating the value proposition of additional services.
Conversational Skills: Engage clients in meaningful conversations that uncover their challenges, goals, and priorities, aligning our solutions with their needs.
Comfort with Ambiguity: Thrive in a dynamic and fast-paced environment, where priorities and tasks may shift frequently, adapting quickly to changing circumstances.
Basic Qualifications:
Minimum 2 years of experience in consultative selling, account management or other customer success work
Minimum 1 year of experience with Microsoft cloud solutions
Preferred Qualifications:
Cloud certification such as AZ-900, MS-900, and/or AI-900
Strong problem-solving and troubleshooting capabilities
Familiarity with CRM systems and tracking tools
Strong passion for customer transformation via AI
Ability to collaborate effectively with cross-functional teams and stakeholders
Excellent communication skills, both written and verbal, with the ability to convey complex technical information in a clear manner.
Bachelor's Degree
This is a hybrid role based out of our midtown office in Atlanta, Georgia.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/13/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $26.39 to $63.94
Cleveland $24.42 to $51.15
Colorado $26.39 to $55.24
District of Columbia $28.08 to $58.85
Illinois $24.42 to $55.24
Maine $22.45 to $47.07
Maryland $26.39 to $55.24
Massachusetts $26.39 to $58.85
Minnesota $26.39 to $55.24
New York $24.42 to $63.94
New Jersey $28.08 to $63.94
Virginia $24.42 to $58.85
Washington $28.08 to $58.85
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
As a Customer Success Manager, you will play a critical role in ensuring the success and satisfaction of our clients by effectively managing accounts and engaging in high-level and deep conversations regarding M365 Copilot, AI, Azure, Dynamics and Power Platform workloads and services. This role requires a strong executive presence, exceptional emotional intelligence, a passion for learning technology, and the ability to communicate complex concepts to clients in a clear and concise manner. The ideal candidate will possess outstanding selling and conversational skills, along with a high comfort level in navigating ambiguity.
Key Responsibilities:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 07/13/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Hourly Salary Range
California $26.39 to $63.94
Cleveland $24.42 to $51.15
Colorado $26.39 to $55.24
District of Columbia $28.08 to $58.85
Illinois $24.42 to $55.24
Maine $22.45 to $47.07
Maryland $26.39 to $55.24
Massachusetts $26.39 to $58.85
Minnesota $26.39 to $55.24
New York $24.42 to $63.94
New Jersey $28.08 to $63.94
Virginia $24.42 to $58.85
Washington $28.08 to $58.85
Requesting an Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
Salary : $26 - $64