What are the responsibilities and job description for the Service Assistant position at Puffer Sweiven and Careers?
Company Description:
For over 75 years, Puffer-Sweiven has set the standard in equipment and services for process control, automation, safety, and reliability. We help process-intensive facilities run more efficiently and safely by delivering quality products, technical support, and knowledgeable staff to implement the needed process solutions — with the goal of exceeding customer expectations. Our dedication brings the most advanced products and services to our customers throughout the Central and Gulf Coast regions of Texas.
Specialties:
As an Emerson Impact Partner, we offer a broad base of superior solutions including the top product lines for a given application. Our specialties at Puffer-Sweiven include:
- Process Control & Safety Systems
- Control Valves & Regulators
- Isolation Valves & Actuation
- Oil & Gas Automation
- Reliability Solutions & Services
- Pressure Management
- Specialty Pumps & Rotating Equipment
- Instrumentation
- Maintenance & Repair Services
Duties and Responsibilities:
- Assist Service Sales Team in preparation of quotations including quotation letter, pricing, delivery and assembly of components required for quotation submission.
- Interfaces with customers by phone, email and fax to address customer concerns and questions. Involves sales as appropriate to address customer issues.
- Transfer quotations into business system and enter orders on appropriate service facility.
- Ensure timely delivery of service documentation and shipment of material.
- Monitor shipment schedules, provides schedule updates to customer and schedules customer inspections.
- Ensure all order related documentation is submitted in a timely manner using established procedures.
- Assist Service Sales Team with invoicing and associated documentation.
- Monitor past due payables and work with Sales Team and accounting to meet corporate goals for collections.
- Responsible for portal order confirmations and ship confirmations as required
- Assist Service Sales Team with copying, filing, typing, collections and general administration activities.
- Responsible for providing suggestions to improve work process, including reduction in non-conformance, increased efficiency, profitability, hit-rate and customer satisfaction.
QUALIFICATIONS:
Education/Knowledge:
- Associates degree required. Bachelors preferred.
- Knowledge of office administrative procedures, standard office equipment
Experience/Skills:
- 2 years administrative experience.
- Strong knowledge of various computer software applications including MS Office, business systems and principal provided sizing programs.
- Strong written and verbal communication skills.
- Strong customer service skills including the ability to develop rapport and trust with customers and other employees.
- Competent in the use of various communication methods including customer data tools, email, internet and FTP sites.
COMPETENCIES:
- Good interpersonal skills – develops and maintains rapport and trust with both internal and external customers, demonstrates approachability.
- Good organizational skills - prioritizes and efficiently completes competing tasks, pays attention to details, verifies information as appropriate and detects and corrects errors.
- Good problem solving skills - ability to identify problems, implement appropriate solutions and recognize when assistance is needed.
- Good teamwork – identifies with the team and it’s goals and contributes to the groups effectiveness.
- Exhibits professionalism – projects a professional image of oneself and the organization and demonstrates a positive attitude towards work and the Company.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.