Hotel Housekeeping Coordinator

JOB PURPOSE: Provides a variety of administrative duties, maintains housekeeping offices, responsible for filing, updating and verifying information for various systems used in housekeeping. Assist qualified Pueblo of Pojoaque Tribal members in employment opportunities with the Pueblo of Pojoaque Businesses by hiring, coaching, and supporting their career growth.

ESSENTIAL FUNCTIONS:

• Answers all telephones, filing housekeeping reports and documents, maintains and keeps housekeeping office organized.
• Coordinate and control all office traffic.
• Handles team member and guest requests by delegating to the appropriate individuals and follows up to ensure department standards are met.
• Handles housekeeping lost and found. Collects, resolves and ships items left by guests.
• Creates rooming list for Room Attendants and Housepersons.
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team.
• Maintains the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders.
• Other duties as assigned.

REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):

• Must be at least 21 years of age
• Ability to communicate effectively with the public and other team members verbally and in written form.
• Read, write, and speak English fluently. Knowledge of other languages, especially Spanish, is a plus.
• Knowledge of inventories, scheduling, and productivity.
• Ability to inspect rooms and or clean rooms when needed.
• Physically able to move and/or operate large objects, such as maid’s carts, suite furniture, large bags of linen, vacuum cleaners, and boxes of inventory.
• Ability to follow and enforce all hotel standards, including safety procedures/standards, and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:

• High School Diploma or GED.
• 1-2 years housekeeping supervisory experience in hotel preferred.
• 4 or more years hotel housekeeping experience.
• Valid driver’s license required
• Travel required.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:

• Sedentary: 70%; Walking: 30%
• Ability to move throughout building, bend, stoop, and reach to assist room attendants, house persons, laundry attendants in the completion of their duties and in their absence.
• Ability to grasp, lift, and carry or otherwise move materials weighing up to 50 lbs.
• Ability to lifts, carrying, pushing, and pulling up to 80 lbs. with assistance.
• Shift work required; must be able to work weekends, evenings and holidays; may need to work overtime.

DISCLAIMER STATEMENT: This job description lists the primary duties and responsibilities required of the employee. An employee to perform tasks other than those listed to meet business needs.