What are the responsibilities and job description for the Customer Service Representative position at Publix?
The Customer Service Representative plays a key role in ensuring customer satisfaction by providing efficient support across multiple communication channels, including inbound and outbound calls, email, and live chat. Working as part of a dedicated customer service team during standard business hours, this role supports multiple product lines through effective communication, issue resolution, and thorough product knowledge.
Responsibilities
- Provide customer support via inbound and outbound calls, email, and live chat
- Process customer orders accurately and efficiently
- Handle customer complaints and resolve issues promptly
- Enter and maintain accurate customer data and records
- Communicate product knowledge and updates clearly to customers
- Follow up with customers to ensure satisfaction
- Collaborate effectively within the customer service team
- Maintain detailed and organized records of customer interactions
Preferred Qualifications
- 1 years of experience in customer service
- High school diploma or equivalent
- Strong communication and conflict resolution skills
- Familiarity with CRM software
- Effective problem-solving abilities
- Excellent time management and multitasking skills
- Empathy and active listening to understand customer needs
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300 professionals delivering innovative solutions to 1,400 stores and 200,000 associates across the states.
Salary : $50,000 - $75,000