Manager, People & Culture

Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

 PEFCU Benefits/Perks:

• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Generous Paid Time Off program (approximately 4 weeks a year)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• And much, much more!!!

Manager, People & Culture

This position is responsible for providing Human Resources leadership and support to leadership. The Manager will lead the key areas of Onboarding, Associate Relations, Analytics/Surveys, Performance Management, and Associate Engagement/Culture. The incumbent will also assist the Director of People and Culture in the areas of Benefits, Compensation and Payroll and support the mission, vision and core values of PEFCU in all that they do.

What you will do… 

• Collaboration/Relationship Building: 
• Build constructive relationships with critical stakeholders to share information and influence change 

• Culture:
• Foster the organizational culture in alignment with PEFCU’s mission, vision and values 
• Lead initiatives and programs to foster a positive and inclusive workplace culture  

• Leadership: 
• Proven experience in managing and mentoring HR teams, ranging from HR generalists to specialists in various areas (recruitment, employee relations, benefits, etc.). 
• Foster a team environment to drive ownership of work and encourage team involvement and support around process improvement ideas. 
• Build constructive relationships with critical stakeholders to share information and influence change 

• Associate Relations: 
• Serve as the primary point of contact on HR policies, procedures and standards, including PEFCU’s performance management and progressive discipline processes, and ensure consistent and fair application 
• Conduct thorough, objective investigations into associate complaints, workplace conflicts, harassment allegations and violations of company policies or guidelines 
• Advise leaders regarding appropriate resolutions of associate relations issues, including disciplinary documentation, associate relations issues, such as harassment allegations, work complaints or other associate concerns 
• Support leadership in the termination process by guiding leaders on proper termination procedure and ensuring termination checklists are completed in accordance with company policies and legal requirements 
• Develop, implement and update company policies or guidelines related to associate relations, ensuring compliance with legal compliance 
• Conduct exit interviews and analyzes data, making recommendations to management team as needed. 
• Manage the interactive process as required under the Americans with Disabilities Act. Determine reasonability of accommodation requests while ensuring compliance with processes, procedures, and federal and state legal requirements. 

• Analytics/Surveys: 
• Develop and monitor tracking, dashboards and metrics to assess organizational status and needs and diagnose root cause problems that impact overall organizational health.  Proficiency in data analysis and leveraging HR metrics and analytics tools. 
• Own the execution of all organizational surveys 
• Act as the system administrator for the survey vendor platform   
• Performance Management: 
• Own preparation and administration of the organization’s performance management process 
• Develop staff through ongoing training and coaching and manage team performance through goal planning, providing regular feedback, providing growth opportunities, and facilitating performance conversations. 

• Benefits: 
• Partners with senior leadership to administer all aspects of the organization’s benefits programs including health and welfare, retirement and voluntary benefit plans 
• Partners with senior leadership and the benefits broker to analyze the current benefits, evaluate the utilization, service, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs 
• Develops communication strategies on benefit programs and offerings 
• Perform benefits administration to include approving invoices for payment, oversight and coordination of Open Enrollment, documentation of processes and procedures, and conducting internal audits to ensure compliance. 
• Closely partner with the Director of People and Culture to collaborate on key annual activities (e.g., compliance filings) and execution of strategic programs as well as budgeting, forecasting, financial modeling, and Open Enrollment. 
• Partner with the Director of People and Culture to manage benefits vendor relationships and performance in accordance with agreed-upon service levels and budget expectations.
•  Payroll: 

• Conducts internal audits of the payroll process 

• Compensation: 
• Participate in annual merit increase process 
• Manage benchmarking projects/job evaluations, and analyze market salary information to assess salary ranges, and programs remain competitive 
• Participate in design and/or execution of bonus and/or incentive programs 

• Leaves/WC: 
• Own the execution of the Workers’ Compensation and Leaves of Absence programs for PEFCU’s salaried and hourly associates and ensure consistent application of established processes and procedures 
• Training: 
• Guide, train, and direct business partners on the execution of HR guidelines and processes to ensure appropriate legal and organizational compliance 

• Associate Engagement: 
• Develop and execute employee experience strategies in alignment with the organization’s business objectives (e.g., journey maps, employee value proposition, culture programs and engagement) 
• Provide recommendations to leadership on best practices to drive and embed associate centric values across functions 

What you need....

• 5-7 years of relevant experience
• Proven experience in managing and mentoring HR teams, ranging from HR generalists to specialists in various areas (recruitment, employee relations, benefits, etc.). 
• Bachelor's degree or equivalent experience
• 2 years of management experience
• In-depth understanding and knowledge of Workers’ Compensation, ADA(AAA), FMLA and other leave laws 
• In-depth understanding and knowledge of Title VII and other relevant employment laws 
• Extensive knowledge of US benefits and benefits-related processes, including health and welfare and/or 401(k) retirement programs 
• Familiarity with development and/or management of wellness programs 
• Experience with base pay program design, including salary structures and merit increases  
• Strong collaborative and influencing skills 
• Strong analytical skills and a high degree of judgement 
• Advanced Office 365 skills  
• Exceptional written communication skills to clearly and concisely communicate recommendations, draft development plans, design and deliver highly-engaging training sessions, etc. 
• Knowledge of compliance filings, such as EEO-1 report, 5500, etc. 
• Ability to travel statewide up to 30% of the time.

What’s in it for you…

• Competitive pay
• Pay for performance incentive program
• Medical, Dental and Vision insurance plans with one option at NO cost for employee only coverage!
• Stellar benefits/perks
• Work/life balance

Apply now!