What are the responsibilities and job description for the Vice President, Client Experience, Bespoke position at Publicis Media?
Company Description
Bespoke is a sports and entertainment consulting and experiential marketing agency that assists brands in selecting the right partnerships and maximizing their sponsorship investment. We are a collective of experienced sports and entertainment marketers who broke out of the big agency world to deliver a more personalized service offering to brands. Combining years of industry experience and invaluable professional relationships, Bespoke provides thoughtful senior-level counsel and custom marketing solutions that are specifically tailored for individual brands.
Overview
Who You Are:
You believe hospitality is where business becomes personal. In sports and entertainment, the real magic often happens beyond the field of play – inside the suite, at the pre-event dinner, behind the curtain, or during once-in-a-lifetime moments brands create for the people who matter most. You understand hospitality is more than access; it’s about connection, storytelling, and experiences that deepen relationships and elevate partnerships. You can architect world-class hospitality programs tied to the biggest stages in sport and culture – from global events like the Olympics, FIFA World Cup, Super Bowl, NASCAR, and Final Four to intimate moments that surround them. You’re comfortable advising senior clients while also stepping onto the event floor and knowing exactly what needs to happen to deliver an exceptional guest experience.
Responsibilities
Hospitality Strategy & Program Leadership
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $149,340 - $194,180 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/30/2026.
Bespoke is a sports and entertainment consulting and experiential marketing agency that assists brands in selecting the right partnerships and maximizing their sponsorship investment. We are a collective of experienced sports and entertainment marketers who broke out of the big agency world to deliver a more personalized service offering to brands. Combining years of industry experience and invaluable professional relationships, Bespoke provides thoughtful senior-level counsel and custom marketing solutions that are specifically tailored for individual brands.
Overview
Who You Are:
You believe hospitality is where business becomes personal. In sports and entertainment, the real magic often happens beyond the field of play – inside the suite, at the pre-event dinner, behind the curtain, or during once-in-a-lifetime moments brands create for the people who matter most. You understand hospitality is more than access; it’s about connection, storytelling, and experiences that deepen relationships and elevate partnerships. You can architect world-class hospitality programs tied to the biggest stages in sport and culture – from global events like the Olympics, FIFA World Cup, Super Bowl, NASCAR, and Final Four to intimate moments that surround them. You’re comfortable advising senior clients while also stepping onto the event floor and knowing exactly what needs to happen to deliver an exceptional guest experience.
Responsibilities
Hospitality Strategy & Program Leadership
- Lead hospitality strategies tied to major sports and entertainment partnerships.
- Design premium guest experiences that elevate brand storytelling.
- Oversee hospitality planning tied to global and domestic (US) sporting events including the Olympics, FIFA World Cup, Super Bowl, NASCAR races, Kentucky Derby, Master’s Final Four, CFP, etc.
- Transform sponsorship assets such as suites and tickets into curated experiences.
- Own and evolve Bespoke’s hospitality discipline, setting standards, frameworks, and best practices across teams, clients, and programs.
- Serve as a senior hospitality advisor to clients.
- Lead discussions around guest experience design and ticketing strategy.
- Engage with, and build trust with Senior Level and C-Suite client stakeholders on strategy, decisions and partnership opportunities.
- Oversee hospitality programs across multiple events domestic and globally.
- Ensure seamless execution across guest management, venues, transportation, catering, and staffing.
- Manage vendor relationships including hotels, venues, and hospitality partners.
- Manage internal and external budgets and vendors on behalf of client teams
- Provide reports, recaps and ROI measurements and updates to internal and external teams as needed
- Develop key learnings in post event analysis that can be applied across multiple parts of the agency or client teams
- Lead and shape new business pitches with hospitality-driven concepts.
- Identify opportunities to expand hospitality or other service offerings within existing client relationships.
- Lead and mentor the hospitality team.
- Guide teams through complex event planning processes.
- Be an authentic advancer of Bespoke’s mission and values internally and externally
- Ability to collaborate across internal (Publicis) and external agencies so the client feels like they have one team.
- 12 years of experience in sports hospitality, experiential marketing, or event management.
- Experience delivering hospitality programs tied to major global sporting events.
- Deep understanding of sponsorship hospitality assets such as suites, tickets, and VIP programming.
- Strong client leadership and presentation skills.
- Proven ability to manage large-scale events and multiple concurrent programs.
- Experience leading teams and developing talent.
- Willingness to travel and lead on-site event execution. Travel may be 40 - 60%
- This position will be in person, based in Charlotte, North Carolina, at our Headquarters Office.
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com.
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $149,340 - $194,180 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 4/30/2026.
Salary : $149,340 - $194,180