What are the responsibilities and job description for the Manager, Client Operations position at Publicis Groupe Holdings B.V?
Agile as a Lion, Powerful as the Pride
Infinite Roar is a full-service, brand-building, modern media powerhouse, seamlessly combining the agility and personalized attention of a boutique agency with the unrivaled resources and expertise of a global leader.
Fiercely devoted to partnering with ambitious brands driven by an insatiable hunger for growth, we harness the immense power of the Publicis Media Network to drive better outcomes overnight.
At Infinite Roar, we’re driven by the exhilaration of the hunt and the triumph of the catch, all the while serving as faithful guardians of your brand.
Overview
The Client Operations Manager collaborates closely with client leadership, finance, and administrative staff to improve and streamline process, oversee and manage all internal/external financials, staffing, reporting and system and tools.
Responsibilities
Examples of projects that the Manager is either responsible for, or has a collaborative part in ensuring excellence:
Systems & Tools
Data hierarchy organization and management
Publicis OneTeam OS
Manage rollout of the P1T Operating System within agency and client teams
Develop and maintain a running gap analysis of OS requirements and actual status, and build a roadmap to close the gap
Knowledge and use of MediaTools, Mbox/Prisma and of internal tools Lion Box and Altair (for non-media POs)
Day-to-day internal system/technology maintenance and troubleshooting
Process
Create processes for new initiatives
Prepare regular status reports and distribute internally and externally if necessary
Track key project milestones and raise appropriate flags to ensure timely execution of deliverables
Assist administrative lead in cascading communications to the team and providing shared folder access to work product and key information
Provide feedback for process improvement and lessons learned as related to assigned tasks
Onboarding
Support a defined and codified welcome process (Publicis OneTeam and Spark Foundry / Publicis North America) and continue to improve/evolve process of new hire orientation and navigation (i.e. systems and tools training, client/account background, new hire profiles, timesheet entry, seating assignments, IT hardware, etc.)
Accountability
Support Client Leadership and Operations teams in the execution of budget management, billing, reconciliation, general reporting and data manipulation, process improvements, and more as directed while maintaining an eye for detail and understanding the interdependencies across the various tasks assigned.
Qualifications
3 years of related experience
Analytical skills with a foundation in strategic business management
Experienced in implementing new product development or product enhancement projects
Experienced Microsoft Excel user comfortable with pivot tables and formulas relevant to marketing, operations, and finance
General Media Methodology
1-2 years media billing experience
Finance experience, specifically in media, is a plus
High detail and coordination skills required; able to accurately exchange/track with high volumes of data and manage timely status updates with multiple internal and external stakeholders
Exercises discretion when presented with sensitive and/or confidential information (e.g. financial information, personnel information, etc.)
Consistently demonstrates a desire to learn through proactivity and initiative
Solid written and communication skills
Strong critical thinking and problem solving skills
Detail orientated with strong independent project management and time management skills
Demonstrated ability to navigate technology platforms in digital media
Additional information
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.
Compensation Range: $ 73,910 - $ 106,260 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/10/2025.
#LI-QH1
25-2108
Salary : $73,910 - $106,260