Account Supervisor

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, and the Publicis Commerce Exchange.

Overview

The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution.

Responsibilities

Position Responsibilities:

• Flawless execution of clients’ programs and plan tactics and follow-through
• Coordinate with production and creative groups on program development
• Contribute to Strategic Planning and Concept Development
• Proactive thought-leadership across all aspects of the business
• Keep senior management accurately informed and current on all aspects of work activity
• Oversee post-program Evaluation. Quarterly readout on various in-market campaigns. In working with Analytics, evaluate performance, make recommendations towards in-market changes or future testing to expand on learnings
• Team/Staffing account management; Provide leadership, mentorship and management for direct reports, where applicable. Consult with junior team members on strategies, test designs, client mgmt, internal process and procedures
• Manage financial tracking and reporting by assisting account team with monthly job reconciliations and track all costs and time. Monitor and manage the agencies profitability while keeping within the client’s budget
• Weekly client status calls – participate in covering action items, outstanding topics including creative, branding, testing, results, segmentation, objectives, future planning sessions, etc.
• Work with senior team members on development and management of a profitable business/account plan
• Competitive review – continually evaluate market conditions and provide client with agency POV on how to address
• Serve as the strategic and operational lead in the development and execution of two pillar programs
• At times, lead the development of new concept ideas that enhance Epsilon’s ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client
• Creatively and proactively provide solutions to client business issues and challenges
• Instill a disciplined approach in flawless execution regarding 100% of details at all times.
• Act as agency ambassador internally and externally
• Provide leadership with respect to the Epsilon culture
  
  

(and such other duties and responsibilities that may be assigned from time to time)

Qualifications

Requirements:

• Direct mail marketing or similar experience required
• Automotive Marketing experience preferred
• Digital Marketing experience a plus
• Experience creating, overseeing, and analyzing successful program strategies required
• College Degree preferred
• Minimum of 5-7 years client service with a direct marketing services agency is preferred.
• Ability to work autonomously and in a fast-paced environment
• The ability to interface and communicate with the client
• The ability to meet or exceed client expectations in the area of account management
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint
• Excellent written, verbal and interpersonal communication skills
• Impeccable attention to detail, follow-through and ability to multi-task efficiently and accurately
• Ability to solve practical problems, applying analytical reasoning
• Ability to work well under pressure
• Ability to work additional hours when needed
  
  

Additional Information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:

• Paid Family Care for parents and caregivers for 12 weeks or more
• Monetary assistance and support for Adoption, Surrogacy and Fertility
• Monetary assistance and support for pet adoption
• Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
• Tuition Assistance
• Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
• Matching Gifts programs
• Flexible working arrangements
• 'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
• Business Resource Groups that support multiple affinities and alliances
  
  

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.

You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits. You will also be eligible to participate in the Publicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month period.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin, ancestry, citizenship status, age, disability, medical condition as defined by applicable state law, genetic information, marital status, military service and veteran status, or any other characteristic protected by applicable federal, state or local laws and ordinances.

If you require accommodation or assistance with the application or onboarding process specifically, please contact USMSTACompliance@publicis.com. All your information will be kept confidential according to EEO guidelines.

Compensation Range: $75,050 - $97,565 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 03/04/2026.