Account Supervisor

Brief Description

Job Description: Account Supervisor

Overview

The Account Supervisor (AS) is a primary client liaison. The AS will also contribute to the growth and development of the

team. Employees may be required to perform other duties as assigned.

Responsibilities

Client Engagement

• Cultivate and maintain positive client relationships
• Identify growth opportunities and develop proposals and budgets with leadership
• Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction
• Ensure client expectations are met or exceeded and provide direction to the support team on all
  
  

aspects of project management, overall project plan, objectives, achievements, and deliverables

• Provide strategic and tactical insights to clients
• Stay updated on client products, industry trends, and market changes
• Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership,
  
  

professionalism, innovation, integrity, accountability and quality

Cross-Functional Collaboration

• Assist team to support the development of new business initiatives, identifying opportunities for organic growth
  
  

within your assigned account (as requested)

• Manage team communications and project status updates
• Act as the lead contact for assigned client projects
• Review status/contact reports to client after each client contact
• Serve as a role model for junior account staff
• Support client service efforts by handling projects, collaborating with internal teams (project management,
  
  

creative, etc.) to develop timelines, communicate achievements and identify possible red flags in projects

• Lead internal meetings across departments and other key personnel to discuss project status as required
• Drive the daily activities of a project by overseeing project scope, changes, and roadblocks within timelines and
  
  

budgets

• Coordinate strategic and business planning meetings with key stakeholders
  
  

Financials

• Manage projects by leveraging approved internal project briefs, proposal templates, and budget tools
• Develop client proposals, budgets and reconciliations and monitor budget including direct and labor costs;
  
  

checking for out of scope items and hours

• Partners with relevant team members to meet financial deliverable dates for estimates, invoices, and budgets
  
  

Leadership

• Depending on size of team, potential for management and supervision of colleagues
• Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable
  
  

Process

• Understand and operate within established client and agency processes
  
  

Requirements

Qualifications

• Bachelor’s degree with a concentration in marketing, communications, or related field; or the equivalent
  
  

combination of education and/or relevant work experience.

• 3 years of pharmaceutical agency experience including the MLR process, (medical-legal-regulatory) review
  
  

and direct client contact and experience in writing SOWs and project briefs

• Hands on experience with clients’ on-line submission systems (i.e., Veeva) for medical-legal-regulatory reviews
• Pharmaceutical drug launch experience (preferred)
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Digital project management system experience
• Ability to travel for onsite meetings (as requested)