Public Area Attendant

OVERVIEW
At PUBLIC, service is at the heart of everything we do. Our team delivers a service that is personal, gracious, friendly, knowledgeable, and genuine. We believe in creating memorable experiences by connecting with guests on a human level—through passion, empathy, curiosity, and authenticity. We welcome candidates from all backgrounds and experiences. We are an inclusive employer and celebrate diversity in all forms. PUBLIC is committed to creating an environment where everyone feels welcomed, respected, and supported. This is a unique opportunity to join the latest venture from iconic hotelier Ian Schrager and help shape the continued growth of the PUBLIC brand.

SUMMARY/OBJECTIVE

The Roof Attendant responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests’ needs. This role will ensure excellent guest experience through attentive floor presence and elevates the space by providing a welcoming and clean environment.

ESSENTIAL JOB FUNCTIONS

• Maintain a clean and organized space filled with dynamic activities and guest requests.
• Support the execution of special events, activations, and brand-driven experiences.
• Maintain a visible presence on the floor to engage with guests and teams, setting the tone for service excellence.
• You may be asked to do light clean up after guests leave a space, fetch an umbrella, or answer guest inquiries.
• Straighten any furniture that has been moved by guests.
• Report any guest incidents to Management and get them resolved as quickly as possible.

REQUIRED SKILLS AND QUALIFICATIONS

• Deep understanding of luxury or lifestyle hotel food and beverage operations.
• Exceptional guest service mindset with the ability to resolve issues professionally and decisively.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to thrive in a fast-paced, high-volume, and dynamic environment

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods of time.
• Ability to move throughout all food and beverage venues, including kitchens, bars, dining rooms, and event spaces.
• Ability to lift and carry up to 25 pounds.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

EDUCATION AND EXPERIENCE REQUIREMENTS*

• Minimum of 2–3 years of experience in food and beverage within a luxury hotel or high-end hospitality environment.

EQUAL OPPORTUNITY EMPLOYER

PUBLIC is an equal opportunity employer. We select, train, and promote the most qualified individuals regardless of race, gender, sexual orientation, age, religion, national origin, disability, veteran status, or any other protected category. PUBLIC complies with all applicable local, state, and federal laws, including the California Fair Employment and Housing Act (FEHA).

More detail about PUBLIC Hotel - West Hollywood part of PUBLIC Hotels