Network Performance Intern

Job Description

Network Performance Intern, WholeYouNYC-SCN

Company Overview: 

Public Health Solutions (PHS) is a 501(c)3 non-profit community-based organization (CBO) that has existed for 70 years to improve health equity and address health-related social needs (HRSN) for historically underserved marginalized communities. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to vulnerable families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.    

PHS administers WholeYouNYC (WYNYC), a coordinated community resource network that builds trustworthy and reliable pathways between healthcare providers, health plans and CBOs providing critical resources in the community that address the social drivers of health. WYNYC brings together over 100 organizations offering various programs – such as food, housing, employment, health insurance, and sexual health services – across all five boroughs. These services and programs make it possible for New Yorkers to live their healthiest lives and ultimately reduce health disparities and advance health equity. To date, our network has already impacted thousands of lives through community partnerships and referrals, generating millions in estimated healthcare savings.  

New York State (NYS) recently announced the availability of $500M statewide to support Social Care Network (SCN) lead entities responsible for coordinating social care delivery in various regions across the state. Public Health Solutions (PHS) and our WYNYC network were awarded the role of regional SCN for Brooklyn, Manhattan, and Queens.

Position Summary: 

We are seeking a driven, detail-oriented intern to support the Onboarding TTA team within the WholeYouNYC Social Care Network. The intern will focus primarily on two areas: (1) developing a centralized training data system by reconciling fragmented records from the LMS transition, and (2) reviewing and improving learning materials for partner organizations. The intern will report directly to the Director, Network Performance, and collaborate closely with the Onboarding TTA Manager and Coordinators.

Specifically, The Manager, Training And Technical Assistance Will

Lead data management and systems development (Primary Focus)

• Audit and reconcile fragmented training data from multiple formats and sources into a single, centralized system
• Develop a structured data framework to support ongoing entry of new training records
• Build a dashboard or interface to surface key training metrics (e.g., completion rates, LMS transition rates, retraining status)
• Validate and standardize historical training records to ensure accuracy and consistency
  
  

Review and improve learning materials for partner organizations

• Review training and learning documents developed for partner organizations
• Assess materials for clarity, accessibility, and minimal use of jargon
• Propose and document improvements to enhance material quality
  
  

Support operations and program coordination

• Contribute to the development of tools, resources, and onboarding materials
• Assist in coordinating and scheduling meetings and cross-team initiatives
• Support internal and external communications related to training and onboarding
• Prepare a brief analysis report identifying patterns in compliance and training model effectiveness
  

Qualifications & Experience

• Enrolled in or have completed coursework in public health, health systems & policy, or a related field
• Curious about how data systems support large-scale healthcare and community service networks
• Passionate about equity and social impact
• Interested in gaining real-world experience in public health program operations and data management
• Excited to contribute meaningfully to work that affects millions of New Yorkers
  
  

Desired Skills

• Strong data management skills and comfort with spreadsheets, databases, or data tools
• Strong time management and attention to detail
• Clear and professional written and verbal communication skills
• Interest in health equity, health disparities, and health-related social needs
• Ability to collaborate effectively in hybrid (virtual and in-person) settings
• A proactive mindset and willingness to learn in a fast-paced environment
  
  

Benefits

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403(b) employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing trainings and continuous opportunities for professional growth and development.
  
  

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities.

We look forward to learning more about you! 

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA individuals, and veterans.