Community Service Aide

Company Overview:

Health disparities among New Yorkers are large, persistent, and increasing. Public Health Solutions (PHS) exists to change that trajectory and support New Yorkers and their families in achieving optimal health and building pathways to reach their potential. As the largest public health nonprofit serving New York City, we improve health outcomes and help communities thrive by providing services directly to low-income families, supporting community-based organizations through our long-standing public-private partnerships, and bridging the gap between healthcare and community services. We focus on a wide range of public health issues including food and nutrition, health insurance, maternal and child health, sexual and reproductive health, tobacco control, and HIV/AIDS. Learn more about our work at healthsolutions.org.

Program Description: PHS’ Community Health and Nutrition Access Program helps New York residents obtain free or low-cost health insurance coverage, apply for the Supplemental Nutrition Assistance Program (SNAP, also known as Food Stamps), and through our WIC program, provides nutrition education sessions led by WIC nutritionists on healthy eating and physical activity, breastfeeding support, and eWIC cards to purchase nutritious foods. Our staff members are culturally and linguistically competent and identify with the communities they serve. They help clients navigate through what can be a complicated and confusing application process, step by step. Each year, we help over 22,000 people apply for or renew free or low-cost health insurance coverage, 14,000 people to apply for SNAP, and 35,000 eligible pregnant and nursing women and children up to five years of age to enroll in the New York State WIC (Women Infants and Children) Program.  

Summary of Position: Under direct supervision of the Center Manager, the Community Service Aide (CSA) is responsible for all clerical aspects of the job with direct supervision by the Nutritionist. Additionally, the CSA provides financial and residential screenings to WIC applicants to ensure maximum program enrollment and program integrity. 

Specifically, the Community Service Aide will:

• Welcomes WIC participants to the Center. 
• Provides general knowledge of WIC program and orientation to new participants.  
• Performs client anthropometric and hematological measurements on site to prevent delay in benefits between physician visits.  
• Undergoes annual anthropometric and hematological training on site.  
• Ensures that all WIC participants receive their WIC benefits, with full explanation on usage. 
• Makes appropriate referrals for WIC participants to other services.  
• Knowledgeable about all center activities and appointment types.  
• Learns best practices associated with the delivery of Participant Centered Nutrition Services (PCNS).  
• Participates in all other activities that contribute to the efficient operation of the WIC Center. 
• Ability to travel and work at other WIC centers in Queens, Brooklyn, and the Bronx. 
• Attends all mandatory trainings and meetings. 
• Participates in program outreach to Local Organizations and Community Partners (Subject to travel).  

Qualification and Requirements:

• High School Diploma or GED Certificate.
• Entry-level computer skills.  
• Bilingual Required  (Spanish).
• Demonstrated ability for working with the public. 
• Customer service experience preferred.  
• Possess strong communication skills (listening, written, oral, and public speaking)   
• Dedicated to helping improve the lives of disenfranchised and marginalized communities.   
• Excellent team player with the ability to be flexible and work collaboratively and respectfully.   
• Ability to embrace diversity; Possesses people and cultural competency skills.   
• Work collaboratively both internally and externally and engage in consensus-based decision making  
• Must be reliable and very organized with strong time management.   
• Must be detail-oriented and able to work independently. 
• Able to assist with receiving, sorting and storing inventory.
• Other duties as assigned.
• Hourly - $16.5935 - $16.5935

Benefits:

• Hybrid Work Schedule.
• Generous Paid Time Off and Holidays.
• An attractive and comprehensive benefits package including Medical, Dental and Vision.
• Flexible Spending Accounts and Commuter Benefits.
• Company Paid Life Insurance and Disability Coverage.
• 403 (b) employer matching and discretionary company contributions.
• College Savings Plan.
• Ongoing training and continuous opportunities for professional growth and development.

At PHS, we place immense value on diversity within our teams, understanding that varied backgrounds and experiences significantly enhance our community and propel us toward our goals. If you find you don’t have experience in all the areas listed above, we still encourage you to apply and share your background and experiences in your application. We are eager to discover how your unique perspective can bring positive transformations to our team and help advance our mission of creating healthier, more equitable communities. 

We look forward to learning more about you.

PHS is proud to be an equal opportunity employer and encourages applications from women, people of color, persons with disabilities, LGBTQIA  individuals, and veterans.