What are the responsibilities and job description for the Help Desk/Data Quality Analyst position at PTS?
NOTE: Local candidates only (Hybrid)
This role ensures that data submitted by healthcare providers is validated, standardized, and transformed into actionable insights.
A strong foundation in T-SQL is essential for managing large data sets, troubleshooting data quality issues, and developing automated validation processes.
Key Responsibilities:
- Perform data quality assessments on immunization records, including de-duplication, validation, and standardization.
- Write and optimize T-SQL queries to analyze, clean, and transform large healthcare datasets.
- Collaborate with providers, IIS staff, and public health partners to identify and resolve data submission errors.
- Develop data quality dashboards, reports, and performance metrics to track provider compliance and system accuracy.
- Support implementation of HL7 and IIS data exchange standards by validating message integrity and field mapping.
- Investigate data anomalies, troubleshoot submission issues, and recommend process improvements.
- Document data quality rules, methodologies, and best practices for internal and external stakeholders.
- Preparing reports for leadership that effectively communicate trends, patterns, and predictions using relevant data.
- Perform other duties as assigned.
- Respond to user requests via phone, email, or ticketing systems.
- Diagnose and resolve hardware, software, and network issues.
- Escalate complex issues to higher-level support teams.
Qualifications and Skills:
- Bachelor’s degree in Public Health, Data Science, Information Systems, or related field (or equivalent work experience) Required
- Strong proficiency in T-SQL (query writing, stored procedures, optimization, troubleshooting) Required 5 Years
- Experience working with large relational databases (SQL Server preferred) Required 5 Years
- problem-solving skills with ability to analyze data issues and recommend corrective actions Required 5 Years
- Excellent communication skills for working with technical and non-technical stakeholders Required 5 Years
- Familiarity with immunization registries (IIS), HL7 messaging, or healthcare data standards Highly desired
- Experience with reporting tools (e.g., Power BI, Tableau) preferred Highly desired
- Knowledge of IIS data exchange standards (VXU, ACK, QBP) Highly desired
- with data quality frameworks and record-matching techniques Highly desired
- Exposure to public health data systems or clinical data exchange Highly desired
Job Type: Contract
Pay: $38.00 per hour
Work Location: Hybrid remote in Indianapolis, IN 46204
Salary : $38
