US - Staffing - IT Help Desk Agent

Position: US - Staffing - IT Help Desk Agent
Location: Portsmouth, New Hampshire and Plano TX
Duration: Contract
Job ID: LMJP00009700

Job Overview:

We are seeking up to 10 IT Help Desk Agents to join our team on a contract basis. This role involves providing technical support and assistance to end-users, ensuring smooth IT operations. The position offers a hybrid work model with some in-office presence required for specific shifts, while off-hours shifts are fully remote. Candidates must live within 50 miles of the Portsmouth, NH office and be willing to commute as needed. A strong, stable internet connection is required, with the ability to connect via Ethernet. This is a 12-month contract with the potential to extend up to 24 months based on business needs and individual performance.

Responsibilities:

• Provide IT support and troubleshooting for end-users.
• Participate in a mandatory 3-week instructor-led training program.
• Adhere to assigned shifts and maintain reliability and performance standards.
• Ensure compliance with hybrid work requirements, including in-office presence for certain shifts.
• Maintain a strong and stable internet connection for remote work.
  

• Strong technical aptitude and problem-solving skills.
• Ability to work assigned shifts, including off-hours and weekends.
• Reliable internet connection with Ethernet capability.
• Willingness to commute to the Portsmouth, NH office as required.
• Flexibility to adapt to changing business needs and schedules.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $20/hr

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com