Salesforce Business Analyst

W2 Only

Airlines experience highly preferred

Local to Dallas, TX - highly preferred

• Salesforce admin experience
• Requirements gathering
• Process Improvement

Job Summary:

• Conduct needs analysis to create quality solutions. Ensure solutions are aligned with stated requirements and comply with departmental standards.
• Manage activities to ensure solutions are delivered ontime and within budget. Serve as a resource to ensure effective communications to customers or key stakeholders.

Responsibilities:

• Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems.
• Partner with other Technology Team members to provide advice or solutions within his or her area of expertise.
• Stay informed about current developments within his or her expertise
• Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Estimate effort and value for solutions
• Apply business solutions with broad level knowledge about technology platforms/architectures.
• Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work.
• Establish or follow prioritization process to drive work, completing work with a sense of urgency.
• Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.
• Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation.
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities:

• Proficient knowledge of business analysis, process modeling and redesign
• Proficient knowledge of technical environments
• Proficient knowledge of software development methodologies
• Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners.
• Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
• Ability to work effectively in a strong Customer service/team oriented environment.
• Ability to research, create, and document requirements, processes, and technical specifications.
• Ability to manage and prioritize effectively multiple and widely varied work streams/tasks.
• Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same.
• Ability to teach and mentor others concerning technical and business subjects.

Additional Job Description:

• Education Required:High School Diploma or GED
• Bachelor's degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
• Experience Required:Intermediatelevel experience, fully functioning broad knowledge in information technology (IT) operations, programming, systems/software development or another IT related field