What are the responsibilities and job description for the Principal Experience Designer position at PTR Global?
Strategy & Planning
- Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences
- Translating complex ideas into understandable concepts that evolve and enhance the product experience
- Engaging in portfolio prioritization to help set the strategy and product road map for the team
- Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
- Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Working with partners and teams across various geographies
- Embracing and advocating for an experience mindset
Discovering & Delivering
- Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams
- Driving end-to-end product design by:
- Working with researchers to understand customer needs and define opportunities through usability and empathy studies
- Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
- Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes
- Planning and facilitating workshops with internal and external stakeholders to align with business needs
- Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
- Storytelling and presenting visual concepts to various stakeholders
- Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech.
Basic Qualifications
- At least 8 years of experience with user experience design
Preferred Qualifications
- Experience designing for cross channel experiences
- Comfortable working with a variety of business partners and delivering outcomes
- design and prototyping tools, such as Figma
- Familiarity with working in an established design system
- Experience managing a cross-functional team