IT Network Operations Manager

Full time role with Client

Local to MO only

Must be able to work 4 pm CST to 1 am CST.

Responsibilities:

• As an IT Manager on the Network Operations team, candidates will be responsible for leading the day-to-day operations of the team, providing overall guidance and supervision.
• Candidates will ensure all members of assigned technical teams are effective and fully utilized, and provide leadership in key interactions with others to define, analyze, and deliver customer solutions.
• Candidates will be responsible for building trust to influence peers and others to break down barriers and drive results.
• Here, Candidates will have the opportunity to work across multiple teams to help deliver innovative solutions in support of client's technology strategy.
• Candidates will need to collaborate with leaders and teams throughout IT to ensure alignment and partnership.
• As an IT Manager, candidates will be responsible for defining the goals, objectives, processes, and resources to support the overall Network Operations.
• This is an ideal role for a leader looking for an opportunity to make a significant impact, and develop and grow in a team-oriented environment.
• Candidates will have the chance to work with senior leaders in the organization, so collaboration and influence skills will be key.

Leadership & Team Management:

• Oversee and manage a team of network engineers with a focus on agility and continuous improvement, providing 24/7 support
• Provide leadership, guidance, and support to ensure effective team performance and development
• Coordinate with senior management and other departments to align NetOps objectives with organizational goals
• Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to network and server anomalies and outages
• Handle escalations, both internal/external, and manage support from different levels, which includes quarter backing P1 incidents
• Manage tools, systems, and procedures to ensure dynamic management of issues and customer management
• Ability to balance risk with business priorities and applies the appropriate sense of urgency to issues

Network Infrastructure Oversight:

• Provide overall expertise with all Network Operations functions
• Supervise network operations across 9 data centers (7 in North America and 2 in Europe), including managing Cisco IOS, Arista and Nexus devices, Palo Alto firewalls, F5 load balancers, and Infoblox DDI appliances
• Manage WAN connectivity for multiple corporate campuses and over 6,000 branches in North America. Oversee the use of VMWare VeloCloud routers and Meraki APs and switches.

Break/Fix and Service Delivery:

• Oversee the resolution of break/fix issues and ensure high standards of service delivery
• Act as an escalation point for complex issues and outages impacting high-revenue locations
• Partner with third-party providers for tier 1 support and manage escalation processes

Project Management:

• Lead and coordinate larger network projects, ensuring timely and successful completion
• Collaborate with project teams to plan, execute, and monitor network infrastructure projects

Operational Excellence:

• Identify, influence, and drive opportunities to further client cloud networking objectives
• Own and drive multiple simultaneous efforts and roadmaps within the area through close coordination with various IT teams and external vendors
• Develop and implement processes and procedures to optimize network operations and improve efficiency
• Monitor performance metrics and ensure compliance with service level agreements (SLAs)
• Ensure continual process improvement within the Network Operations, including but not limited to: automation of Network Operations tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration task

Equal Opportunity Employer/Disability/Veterans:

Required Qualifications:

• Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by client company for this position now or in the future
• Must reside in St. Louis, Missouri, or immediate surrounding area
• Must be committed to incorporating security into all decisions and daily job responsibilities
• 6 plus years of related experience
• Must be able to work 4 pm CST to 1 am CST.
• Experience leading and mentoring technical professionals within a complex networking environment
• Experience and knowledge of network technologies that support LAN/WAN, cloud, and broadband (VPN, DHCP, DNS, VLANS, as well as others not listed)
• Experience and knowledge of networking protocols such as TCP/IP, SNMP/ RMON, and RDP
• Experience of working in an Agile/Scrum development environment and working within sprint teams, using tools such as Jira and Confluence
• Exceptional communication skills, including the ability to articulate technical concepts to a non-technical audience

Preferred Qualifications:

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred
• 2 plus years of people management experience, to include hiring, 1-1 meetings, career coaching/ mentoring, performance reviews, salary reviews, etc.

Experience with the following Network Technologies is preferred:

• Prefer experience working in a large technology/ network environment
• Awareness and understanding of AWS or Azure technologies, products, and services
• Awareness and understanding of core networking concepts and technologies
• Ability to challenge current solutions, determine appropriate solutions, and ensure there is alignment across the organization
• Adept at improving outcomes through proactive coaching and development at all levels
• JIRA and SeriveNow background