Administrative Assistant/Design Analyst

Position: Administrative Assistant/Design Analyst

Location: Hutto, Texas

Duration: Contract- 6 Months with possibility of extending

Job ID: 172175

M-F Onsite 8-5
Pay Range: $24.00-$25.00 hourly

Top Skill Sets:

• #1 Good customer service skills (on the phone with customers, having tough conversations often each day)

• External customers & internal business units

• Quick learners with solid computers (Microsoft tools & proprietary systems)

• Open to certain call representative candidates who are strong in reporting, can handle themselves in high-volume and high-stress conversations, and able to do repetitive work.

Job Overview:

The Design Analyst will support the development of strategies to ensure the long-term viability and profitability of the design and project management work group. This role involves enhancing process improvement practices, managing cross-functional initiatives, and handling multiple projects simultaneously. The ideal candidate will prioritize workload effectively to meet deadlines and provide exceptional customer service.

Responsibilities:

• Support the development of strategies for process improvement and long-term profitability.
• Collaborate on cross-functional initiatives to optimize program and process efficiency.
• Manage multiple projects, ensuring timely completion of assignments.
• Investigate and complete MobileTC/WaAM tickets for the respective area.
• Communicate with operations on reject orders and clarify as needed.
• Send and review customer load sheets for accuracy and completeness.
• Set up projects in Oracle Maximo and assign load sheets to Project Managers.
• Create job packets, including sketches of work areas in Oracle Maximo.
• Track load sheet assignments, project statuses, and provide workload data to supervisors.
• Handle service orders, MobileTC tickets, office walk-ins, emails, phone calls, and WaAM tools.
  

• 1-2 years of experience in Performance Management or Data Analysis roles with process improvement methodology.
• Proven customer service and communication skills.
• Strong team-building and organizational skills.
• Lean Six Sigma training (preferred).
• Excellent interpersonal skills with the ability to translate complex issues into clear concepts.
• Beginner to intermediate skills in SharePoint, Microsoft Word, Excel, Access, and PowerPoint.
• Ability to learn internal computer programs for work scheduling, reporting, and dispatching.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
• Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

Pay Range: $24.00 - $25.00

The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at 1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com