Field Service Technician (Physical Therapy Equipment)

Field Service Technician

Southern Connecticut | New Jersey | NYC | Long Island

About Our Company

PT United is a fast-growing, mission-driven implementations company reinventing how physical therapy clinics are launched and supported for their supplies and equipment. Our core values are communication, integrity, and attitude (C.I.A). We value teamwork, legacy service excellence, and empowering individuals to do their best work.

Why You’ll Love Working With Us

✔ Flexible Paid Time Off – A unique “unlimited” time-off plan (after 60 day onboarding phase)
✔ 401k (after 90 days)
✔ Health Benefits (after 90 days)
✔ Company-provided vehicle, tools, and equipment
✔ All travel expenses covered
✔ Paid manufacturer training opportunities
✔ Autonomy in your day-to-day work with the trust to execute your dispatched schedule professionally and manage your time responsibly
✔ A culture that honors experience and supports growth

What You’ll Do

You will be the face of PT United, performing on-site preventive maintenance, diagnostics, repairs, and installations of therapeutic medical and chiropractic equipment in clinics across Southern Connecticut, New Jersey, New York City, and Long Island.

Includes:

• Preventive Maintenance (70% of time): Routine maintenance of therapy tables, small medical equipment, and exercise equipment.
• Service Calls & Delivery: Troubleshooting, mechanical and electrical repairs, and new equipment delivery and installation.
• Light Warehouse & Office Duties: Receiving inventory, prioritizing shop repairs, computer admin work, and coordinating with General Managers in NJ and NH.

You will typically start early (around 7:00 AM) and travel five days a week, following a dispatched schedule. This role requires judgment, mechanical intuition, and ownership. Occasional overnight travel and out-of-state manufacturer training may be required. You will receive hands-on company training and ongoing office support.

You’ll work closely with operations leadership to ensure clinics are supported safely, professionally, and to the standard our clients expect.

Responsibilities

• Work closely with General Manager to ensure warehouse deliveries and shop repairs are on schedule and organized
• Perform on-site service, diagnostics, and mechanical/electrical repairs
• Conduct testing and calibration per manufacturer standards
• Document service work electronically, ensuring accuracy and timeliness using computer software
• Identify and communicate parts required for repair
• Assemble and install therapy tables, treadmills, and related equipment
• Maintain appropriate inventory levels in your service vehicle
• Maintain your vehicle, tools, and equipment in professional condition
• Educate customers on best-use and maintenance practices
• Follow OSHA and safety standards, maintaining clean and safe workspaces
• Partner with office and repair shop teams to support smooth execution

2–3 Years of Required Experience

• Strong mechanical aptitude (replacing small motors, belts, mechanical components)
• Basic electrical knowledge (comparable to replacing switches or receptacles)
• Ability to read manuals, wiring diagrams, and schematics
• Proven customer service and professionalism (very important)
• Strong time management and independent work habits
• Good driving record

This role requires moderate lifting (up to 50 lbs.), bending, kneeling, and working in confined spaces.

How You Know You’re Right For This Role

You’re right for this role if communication, integrity, and attitude guide how you work when no one is watching. You value the autonomy to execute your dispatched schedule professionally and efficiently, taking ownership of each clinic visit from start to finish, as well as maintaining a clean and efficient office space. You manage your time responsibly throughout the day, communicate clearly with customers and admin, and take pride in solving problems thoughtfully. You enjoy hands-on work, steady travel, and being the person clients rely on to fix things the right way.

To Be Considered

Please include a brief summary introducing yourself and explaining why your mechanical background, work style, and sense of ownership make you a strong fit for this role.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• On-the-job training
• Paid time off

Application Question(s):

• Please include a brief summary introducing yourself and explaining why your mechanical background, work style, and sense of ownership make you a strong fit for this role.

Experience:

• mechanical aptitude: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $55,000 - $60,000