Outpatient Operations Manager

Why PsychPlus

The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to folks who need it. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.

Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients’ needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care.

About The Role

As the Outpatient Operations Manager, you will play a critical role in both supporting day-to-day clinic operations and driving the successful development of new outpatient behavioral health facilities. This hybrid role blends operational oversight with hands-on facility development, making it ideal for someone with a background in healthcare operations and construction coordination. You’ll serve as the connective thread between providers, patients, administrative staff, contractors, and vendors—ensuring that clinics are operationally efficient, compliant, and built to PsychPlus standards.

Responsibilities

• Identify and evaluate potential locations for new outpatient clinics across the U.S.
• Conduct market research and site visits to assess viability, accessibility, and demand.
• Negotiate lease terms with landlords in collaboration with legal and leadership.
• Oversee and coordinate renovations, build-outs, and repairs from planning through completion.
• Manage site readiness activities, including furniture assembly, utility setup, and IT installations.
• Collaborate with contractors, construction teams, and vendors to ensure projects meet quality, budget, and timeline expectations.
• Oversee daily operations of assigned clinics, ensuring facilities remain safe, clean, and fully functional.
• Conduct inspections, monitor facility conditions, and address issues proactively.
• Procure and manage medical, office, and operational supplies.
• Maintain compliance with healthcare, safety, and regulatory requirements.
• Develop and document standardized processes for opening and managing clinics to support scalability.
• Support administrative operations during new clinic transitions.
• Provide leadership and stakeholders with regular updates on construction progress and operational performance.
• Partner with internal teams to ensure seamless communication and workflow alignment.
• Prepare reports on facility performance, maintenance needs, and expansion initiatives.

Requirements

• MUST BE willing to travel, both in-state and out-of-state, as needed to oversee new clinic setup and operational readiness
• Construction or home builder experience required (must have directly managed or supported build-out projects).
• Bachelor’s degree in healthcare administration, business, construction management, psychology, or related field (preferred).
• 2 years of experience in healthcare operations, clinic coordination, or facility/construction management.
• Strong organizational, project management, and problem-solving skills.
• Familiarity with electronic health records (EHRs) and clinical workflows.
• Ability to read and interpret construction documents/plans (preferred).
• Proficiency with Microsoft Office Suite; experience with project management tools a plus.
• Strong written and verbal communication skills.
• Passion for mental health and commitment to patient-centered care.

Perks

Our mentality is to find the best, attract the best, and pay the best talent—which is why we prioritize quality over quantity of hires. While we offer zero-stress medical, dental, and vision coverage, competitive salaries, and a generous PTO policy, we're way more excited to tell you about a few "perks” that are unique to PsychPlus. We’ve spent time thinking through what it means to be a modern mental health company and how we can better align these additional perks with our mission and values.

Additional Information

The expected base pay for this role will be between $60,000 and $80,000 annually at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other PsychPlus Health-sponsored benefits.

So—what do you think?

If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at PsychPlus, but we need your commitment that you will work tirelessly for our patients, parents, and partners.

At the end of the day, our team is committed to helping you succeed at PsychPlus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careers.

Psychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.

Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation