Director of Case Management

Job Description

We are seeking a Director of Case Management to lead and oversee case management operations across our behavioral health programs. This role is responsible for building, scaling, and optimizing a high-performing case management function that ensures patients receive seamless coordination of care across their entire treatment journey. You will work closely with physicians, therapists, nurses, and operations leadership to ensure patients are appropriately supported, followed, and transitioned across levels of care without disruption. This is a fully remote leadership role in a fast-paced clinical environment where accountability, systems thinking, and execution are critical.

Key Responsibilities

• Lead and oversee remote case management operations across multiple programs and service lines
• Develop and implement care coordination workflows across psychiatry, therapy, and outpatient services
• Ensure smooth patient transitions across levels of care and treatment programs in a virtual-first environment
• Supervise, coach, and support distributed case management staff to maintain high-quality performance
• Partner with clinical providers and operations teams to align patient care plans and follow-up strategies
• Monitor patient engagement, compliance, and continuity of care across virtual systems
• Identify breakdowns in care coordination and implement scalable process improvements
• Ensure documentation accuracy, regulatory compliance, and adherence to clinical standards
• Serve as a key liaison between clinical teams and administrative leadership

Requirements

• 5 years of experience in case management, care coordination, or clinical operations
• 2 years in a leadership or supervisory role preferred
• Experience in behavioral health, psychiatry, telehealth, or integrated care settings strongly preferred
• Strong understanding of care coordination workflows and patient navigation systems
• Proven ability to lead remote or distributed teams
• Excellent communication, leadership, and organizational skills
• Ability to operate in a fast-paced, high-accountability, virtual environment

Highlights

• Fully remote leadership role with national impact on patient outcomes
• Opportunity to build and scale case management systems within a rapidly growing mental health organization
• High-ownership role with significant influence on care coordination strategy
• Close collaboration with clinical and operational leadership teams
• Mission-driven environment focused on improving continuity of mental health care

Equal Opportunity Employer

We are committed to fostering an inclusive workplace. We do not discriminate on the basis of race, color, religion, ethnicity, national origin, sex, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic in accordance with applicable laws.

PsychPlus applicants are assessed solely on their qualifications for the role.

So—what do you think?

If you’ve made it this far, we’re already glad you’re here.

This is not a role for someone looking for routine or comfort. We move fast, operate with urgency, and expect ownership at every level. You may be required to wear multiple hats at any given time. There is no room for complacency. But in return, your impact is real and immediate—every conversation you start has the potential to bring mental health support into a school that has never had it before. At PsychPlus, we believe that when you succeed, students get care sooner, schools function better, and communities become stronger. We’re building something ambitious, and we’re looking for people who want to build it with us.